Quality Excellence Leader: ISO 9001 & CAPA

STAUFF North America; Waldwick (NJ); On-site; USD 92,000 - 126,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) with company profit-share

Generous Paid Time Off

Flex Spending Account (FSA)

Employee Assistance Program (EAP)

Job summary

STAUFF North America is seeking an experienced Quality Manager to lead our North American Quality Management System and Quality Control operations. You will oversee QA, inspection, metrology, supplier quality, warranty management, and continuous improvement initiatives while guiding a team of Quality Engineers, Technicians, and Inspectors.

This is an onsite role in Waldwick, New Jersey. You will drive ISO 9001 compliance, manage audits, root-cause analysis, and CAPA activities, and partner with

Qualifications

• Bachelor's degree in Engineering or a related technical field.
• 5+ years of leadership experience in manufacturing quality, quality engineering, or quality systems.
• Strong expertise in ISO 9001 standards, certification processes, and quality management systems.
• Experience with SPC, PPAP, PFMEA, DOE, CAPA, process controls, and inspection methodologies.
• Demonstrated success leading audits, corrective action programs, and continuous improvement initiatives.
• Strong analytical, problem-solving, communication, and leadership skills.
• Ability to build, coach, and develop high-performing quality teams.

Responsibilities

• Lead, maintain, and improve the ISO 9001 Quality Management System (QMS).
• Drive compliance through internal, external, customer, and certification audits.
• Lead root cause investigations and CAPA activities using 8D, 5 Why, Fishbone, PFMEA, and other quality methodologies.
• Manage quality documentation, procedures, work instructions, and records.
• Establish and track quality objectives, KPIs, and management review activities.
• Oversee incoming, in-process, and final inspections to ensure product conformity.
• Manage nonconforming material containment and disposition processes.
• Ensure traceability and calibration requirements are maintained across operations.
• Partner with suppliers to improve quality performance through audits, scorecards, corrective actions, and KPI monitoring.
• Serve as the primary customer contact for quality concerns, complaints, audits, and product qualification activities.
• Monitor and report customer complaints, warranty trends, returns, and quality metrics.
• Collaborate with Engineering on process validation, control plans, risk assessments, and new product introductions.
• Lead projects focused on reducing defects, scrap, rework, warranty costs, and customer complaints.
• Support Lean Manufacturing, Six Sigma, and continuous improvement initiatives.
• Develop and deliver quality training programs while fostering cross-functional collaboration across Quality, Engineering, Operations, Supply Chain, and Customer Service.
• Ensure safety and ergonomic considerations are incorporated into quality processes and inspection activities.

Skills

Leadership

Quality management

Analytical thinking

Problem solving

Communication

Team development

Education

Bachelor's degree in Engineering or related field

Tools

SPC

PPAP

DOE

CAPA

Job description

STAUFF North America is seeking an experienced Quality Manager to lead our North American Quality Management System and Quality Control operations. You will oversee QA, inspection, metrology, supplier quality, warranty management, and continuous improvement initiatives while guiding a team of Quality Engineers, Technicians, and Inspectors.

This is an onsite role in Waldwick, New Jersey. You will drive ISO 9001 compliance, manage audits, root-cause analysis, and CAPA activities, and partner with