Quality Engineer Liaison

Metalsa; Elizabethtown, Northern (KY, KY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Vacation time

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Prescription coverage

Short/Long-term disability

Flexible Spending Account (FSA)

Job summary

Metalsa in Detroit, MI seeks a Quality Engineer Liaison to lead customer quality efforts. On-site support at customer facilities, develop corrective actions, and coordinate with engineering and manufacturing teams to resolve issues promptly.

The role emphasizes lean practices, blueprint reading, and customer-focused problem solving with opportunities to drive improvements across processes and suppliers.

Qualifications

• Two-year degree with 2–3 years of experience or 5–7 years in quality liaison roles.
• Experience with lean manufacturing.
• Ability to read blueprints, including GD&T.
• Knowledge of material/process flow analysis.
• Supervisory/training experience with direct reports.
• Development of basic inspection procedures.

Responsibilities

• Lead customer issue follow-up and resolution to close concerns.
• Interface with customer plants in Dearborn, resolving daily concerns.
• On-call for all customer quality concerns.
• Coordinate cross-functional teams for corrective actions.
• Track and analyze customer data for continuous improvement.

Skills

Lean manufacturing

GD&T reading

Data analysis

Customer relations

Problem solving

Education

Two-year degree in related field

Job description

About Metalsa:

We are a global company with 60+ years of experience in the automotive industry, we manufacture safe and sustainable products for people around the world. We are working for a better future where we enrich communities every day by being committed to people, innovation, and our planet. If you have what it takes to accelerate Metalsa’s vision of future mobility, we want you to join the team! For more information, visit metalsa.com

Mission: Quality Engineer Liaison

Lead all concerns related to product quality at the customer in Detroit, Michigan (Dearborn). Provide daily on-site support and supervision of the liaison inspection team.

Function/Accountability

Responsible for Customer Issue follow-up and resolution to close all customer concerns.

Interface with customer assembly plants (at customer facilities in Dearborn), resolving concerns with customers daily.

On-Call for all Customer concerns

Responsible for developing and maintaining strong customer relations

Communicate through available resources, all quality concerns, requirements, and information.

Offer ideas for improvement of all systems and help implement them.

Responsible for tracking all customer concerns and analyzing data as a proactive step for continuous improvement of products.

Responsible for all Countermeasure activity to customer concerns.

Coordinate efforts among all required parties to support an effective quality system.

Coordinating continuous improvement activities.

Additional responsibilities as required – this position is subject to change as the needs of the department change

Education

Two-year degree in a related field with 2-3 years of experience or 5-7 years of related experience as a quality engineer liaison

Experience and knowledge with lean manufacturing

Ability to read blueprints, including GD&T

Working Knowledge Material flow/Process flow analysis

Supervisory and training experience (will have direct reports with coordination of the customer plant)

Development of basic inspection procedures for receiving, process, and final assembly

Preferred Customer and supplier contact related to quality and problem resolution

Experience or knowledge of manufacturing welding practices preferred

Customer service/customer centric, relationship building required

Presentation experience to leadership audiences required

Quality assurance experience in a manufacturing environment (automotive or industrial preferred)

Understanding of customer-related quality procedures and processes

All employees are responsible for understanding and complying with applicable policies, procedures, and internal controls; executing assigned control activities; maintaining appropriate supporting evidence; and promptly reporting any identified deviation, risk, or control deficiency to the direct leader.

What is in it for YOU?

As part of the Metalsa team, you will benefit from great compensation and benefits package!

• Vacation, Personal Time, and Paid Holidays


• Excellent Benefits Plan!
  
  
  
  • Medical, dental, vision, prescription insurance
  
  
  • Paid Short-Term Disability & Long-Term Disability Coverage
  
  
  • Flexible Spending Account(FSA)
  
  
  • Health Reimbursement Account (HRA)
  
  
  
  


• 401(k) Company Matching


• Tuition Reimbursement Program


• Advancement Opportunities & Training Programs


• Other Discounts & Perks!