Quality Coordinator: Root-Cause & Supplier Support

Mill Steel Co.; Grand Rapids, Northern (MI, KY); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Team oriented environment

Pet friendly environment

Onsite chiropractic care

Job summary

Mill Steel Co. in Grand Rapids, MI, seeks a Quality Coordinator to document and communicate material issues and drive process improvements. You will work with customers and suppliers to resolve defects, support root cause analysis, and implement corrective actions.

Responsibilities include managing quality correspondence, identifying non-conformances, and assisting in training while upholding ISO 9001 and IATF awareness. Onsite visits and cross-functional collaboration are required.

Qualifications

• Bachelor's degree in supply chain management, engineering or other relevant major preferred
• 1+ years of experience in quality, customer support or related experience
• Should do well with time management as the job is very deadline oriented
• Excellent communication and interpersonal skills
• Analytical mindset with problem-solving abilities
• Self-motivated with the ability to work independently, as well as part of a team
• Strong attention to detail and organizational skills
• Proactive and eager to learn
• Commitment to maintaining high quality standards
• Proficient with Microsoft Office Suite (Outlook, Word and Excel)

Responsibilities

• Manage and communicative swiftly all correspondence coming to the [e-mail] inbox
• Provide solutions and disposition for material related issues at our customers
• Identify, document, and report non-conformance issues
• Assist in root cause analysis and corrective action implementation
• Analyze reporting generated by team members to identify trends and report to leadership
• Support continuous improvement initiatives by participating in team meetings and contributing ideas for process enhancements
• Assist Quality Manager in providing business system and process flow training
• Onsite customer visits to identify material defects and compile complete documentation
• Collaborate with all fulfillment teams to ensure customer supply chains are not disrupted and we maintain a high level of customer service
• Disposition material on hold and communicate with suppliers of any issues
• Complete root cause analysis training and be able to complete a corrective action with minimal supervision

Skills

Communication

Analytical thinking

Time management

Independence

Attention to detail

Proactiveness

Organizational skills

Education

Bachelor's degree in supply chain, engineering or related

Tools

Microsoft Office Suite

Job description

Mill Steel Co. in Grand Rapids, MI, seeks a Quality Coordinator to document and communicate material issues and drive process improvements. You will work with customers and suppliers to resolve defects, support root cause analysis, and implement corrective actions.

Responsibilities include managing quality correspondence, identifying non-conformances, and assisting in training while upholding ISO 9001 and IATF awareness. Onsite visits and cross-functional collaboration are required.