Quality Engineer - Customer Liaison & Process Improvement

ttmtech; North Jackson (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K plan

Paid vacation

Job summary

TTM Technologies, Inc. is seeking a Quality Engineer to serve as the liaison between manufacturing, process engineering, and customer source inspectors. The role focuses on continuous improvement, quality verification, and handling customer issues and complaints for PCB products.

You will interpret customer requirements, analyze returns, and support corrective actions, 8D processes, PFMEA, and quality alerts to ensure product quality and regulatory compliance.

Qualifications

• BS in an Engineering discipline preferred or equivalent experience.
• Quality Department experience required.
• PCB experience preferred and helpful.
• Familiarity with NADCAP, AS9100, ISO QC programs preferred.

Responsibilities

• Act as customer point of contact for communications regarding processed or in-process product.
• Assist with requesting and communicating with customer source inspectors.
• Communicate customer concerns after shipment and manage returns/complaints.
• Maintain and integrate quality systems for return and complaint processing.
• Interpret customer requirements and apply to active/shipped products.
• Analyze product returns and coordinate with quality and operations teams.
• Support 8D, PFMEA, 6S, TPM, DOE, and quality alerts.

Skills

English communication

Customer service

Microsoft Office

Self-motivated

Organizational skills

Multitasking

Technical understanding

Education

Engineering degree preferred

Quality dept experience

PCB experience

Understanding of NADCAP/AS9100/ISO

MIL compliance preferred

Tools

MS Office Suite

Job description

TTM Technologies, Inc. is seeking a Quality Engineer to serve as the liaison between manufacturing, process engineering, and customer source inspectors. The role focuses on continuous improvement, quality verification, and handling customer issues and complaints for PCB products.

You will interpret customer requirements, analyze returns, and support corrective actions, 8D processes, PFMEA, and quality alerts to ensure product quality and regulatory compliance.