Quality Engineer

Perrigo Company plc; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Total Rewards

Job summary

Perrigo Company plc is seeking a qualified professional to assist with investigations and documentation of quality-related complaints and inquiries related to OTC and device products in a regulatory-compliant manner.

Responsibilities include coordinating documentation, working with Consumer Affairs and Pharmacovigilance, and preparing final reports for review by healthcare professionals. A Bachelor's degree and at least 2 years of experience are required.

Qualifications

• Bachelor's degree required.
• Minimum of 2 years of experience.
• Experience with quality complaints and adverse event reports preferred.

Responsibilities

• Coordinate documentation and investigation of quality complaints.
• Liaise with Consumer Affairs, Pharmacovigilance, and third-party call centers to provide product information and investigation updates.
• Arrange credit and reimbursement for complainants through customer service and prepare final written reports.
• Notify management of issues that may require regulatory reporting and/or potential product recall.
• Maintain and update database for tracking complaints and adverse event reports.

Skills

Quality investigations

Documentation

Regulatory compliance

Education

Bachelor's degree

Job description

At Perrigo, we are driven by our mission to Makes Lives Better Through Trusted Health and Wellness Solutions, Accessible to All. We are proud to be a Top 10 player in the European Consumer Self-Care market and the largest U.S. store brand provider of over the counter and infant formula. Dedicated to providing The Best Self-Care for Everyone, we are the people behind the brands you trust. We are Opill®, Compeed®, Solpadeine®, NiQuitin®, and many more. We Are Perrigo. We are committed to enhancing the wellbeing of our colleagues and consumers alike. We pride ourselves on fostering an inclusive, collaborative culture where each person can experience a sense of belonging.

Description Overview

Assists with investigations and documentation of quality related complaints, inquiries, requests for assistance from consumers, customers, regulatory agencies, and 3rd party product assessments concerning Perrigo drug and device products per regulatory requirements

Scope of the Role

• Coordinates the documentation and investigation of quality related complaints and if associated, adverse drug event reports concerning company OTC and device products.
• Works with Consumer Affairs and Pharmacovigilance staff and/or third-party call centers to provide product information in response to consumer inquiries and works with Perrigo and third party plants to insure timely and proper technical investigation and documentation of complaints.
• Arranges credit and reimbursement for complainants through customer service, and prepares final written reports and responses outlining the results of investigations that are sent to consumers or healthcare professionals.
• Interacts with Quality & Compliance, Operations, Customer Service, Legal, Regulatory, Value Streams, Sales Operations, and contract manufacturers, and notifies management of issues that may require regulatory reporting and/or potential product recall.
• Maintains and updates computer database for the tracking of complaints and adverse event reports.

Experience Required

• Bachelor's degree
• Minimum of 2 years of experience

Benefits

We believe our people are our greatest asset. Alongside competitive compensation, we offer benefits tailored to supporting you and your family, as well as career development opportunities to ensure you feel valued and supported, both professionally and personally.

Find out more about Total Rewards at Perrigo.

We are proud to be included in the Forbes list of "America's Best Employers by State 2024". Find out more here

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by law. #weareperrigo