Quality Engineer

Perrigouk; New York (NY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Family-oriented benefits

Job summary

Perrigo is seeking a detail-oriented professional to assist with investigations and documentation of quality-related complaints, consumer inquiries, and regulatory requests regarding OTC drug and device products. This role supports cross-functional teams to ensure timely and compliant investigations and written reports.

Responsibilities include coordinating documentation, working with Consumer Affairs and Pharmacovigilance staff, and communicating findings to consumers, healthcare professionals,

Qualifications

• Minimum of 2 years of experience in quality investigations or related fields.
• Experience handling consumer inquiries and regulatory reporting.
• Excellent written and verbal communication in English.

Responsibilities

• Coordinate documentation and investigation of quality-related complaints and adverse event reports for OTC drug and device products.
• Collaborate with Consumer Affairs and Pharmacovigilance teams to provide product information to consumers.
• Prepare final written reports and responses outlining investigation results for consumers or healthcare professionals.
• Interact with Quality & Compliance, Operations, Legal, Regulatory, and contract manufacturers; flag issues for regulatory reporting or recalls.
• Maintains and updates the database for tracking complaints and adverse event reports.

Skills

Quality investigations

Documentation

Regulatory inquiries

Cross-functional collaboration

Tools

Database management

Job description

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At Perrigo, we are driven by our mission to Makes Lives Better Through Trusted Health and Wellness Solutions, Accessible to All. We are proud to be a Top 10 player in the European Consumer Self-Care market and the largest U.S. store brand provider of over the counter and infant formula. Dedicated to providing The Best Self-Care for Everyone, we are the people behind the brands you trust. We are Opill®, Compeed®, Solpadeine®, NiQuitin®, and many more. We Are Perrigo. We are committed to enhancing the wellbeing of our colleagues and consumers alike. We pride ourselves on fostering an inclusive, collaborative culture where each person can experience a sense of belonging.

Join us on our One Perrigo journey as we evolve to win in self-care.

Description Overview

Assists with investigations and documentation of quality related complaints, inquiries, requests for assistance from consumers, customers, regulatory agencies, and 3rd party product assessments concerning Perrigo drug and device products per regulatory requirements

Scope of the Role

• Coordinates the documentation and investigation of quality related complaints and if associated, adverse drug event reports concerning company OTC and device products.
• Works with Consumer Affairs and Pharmacovigilance staff and/or third-party call centers to provide product information in response to consumer inquiries and works with Perrigo and third party plants to insure timely and proper technical investigation and documentation of complaints.
• Arranges credit and reimbursement for complainants through customer service, and prepares final written reports and responses outlining the results of investigations that are sent to consumers or healthcare professionals.
• Interacts with Quality & Compliance, Operations, Customer Service, Legal, Regulatory, Value Streams, Sales Operations, and contract manufacturers, and notifies management of issues that may require regulatory reporting and/or potential product recall.
• Maintains and updates computer database for the tracking of complaints and adverse event reports.

Experience Required

• Minimum of 2 years of experience

Benefits
We believe our people are our greatest asset. Alongside competitive compensation, we offer benefits tailored to supporting you and your family, as well as career development opportunities to ensure you feel valued and supported, both professionally and personally.

We are proud to be included in the Forbes list of "America's Best Employers by State 2024". Find out more here

Applicants please note: To apply to this position please click the APPLY button at the bottom of the application. (The SAVE button will only save your profile information but not submit an application for this open position.) All application materials, including resumes and CVs, must be submitted in English. Thank you.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by law. #weareperrigo

Nearest Major Market: Bronx
Nearest Secondary Market: New York City