Quality Engineer

Perrigo; New York (NY); On-site; USD 75,000 - 110,000; Full time

Job summary

Perrigo in Bronx, NY is seeking a Quality Engineer to support investigations and documentation of quality related complaints for OTC and device products in compliance with regulatory requirements.

You will coordinate documentation with Consumer Affairs and Pharmacovigilance, work with third party plants to ensure timely investigations, maintain the complaint database, and prepare final written reports to consumers or healthcare professionals.

Qualifications

• Bachelor's degree in a related field.
• Minimum of 2 years of experience.

Responsibilities

• Coordinates the documentation and investigation of quality related complaints and if associated, adverse drug event reports concerning Perrigo OTC and device products.
• Works with Consumer Affairs and Pharmacovigilance staff and/or third-party call centers to provide product information in response to consumer inquiries and works with Perrigo and third party plants to insure timely and proper technical investigation and documentation of complaints.
• Arranges credit and reimbursement for complainants through customer service, and prepares final written reports and responses outlining the results of investigations that are sent to consumers or healthcare professionals.
• Interacts with Quality & Compliance, Operations, Customer Service, Legal, Regulatory, Value Streams, Sales Operations, and contract manufacturers, and notifies management of issues that may require regulatory reporting and/or potential product recall.
• Maintains and updates computer database for the tracking of complaints and adverse event reports.

Education

Bachelor's degree

Job description

Perrigo

Quality Engineer

Location: Bronx, NY, US, 10457

At Perrigo, we are driven by our mission to Makes Lives Better Through Trusted Health and Wellness Solutions, Accessible to All. We are proud to be a Top 10 player in the European Consumer Self-Care market and the largest U.S. store brand provider of over the counter and infant formula. Dedicated to providing The Best Self-Care for Everyone, we are the people behind the brands you trust. We are Opill®, Compeed®, Solpadeine®, NiQuitin®, and many more. We Are Perrigo. We are committed to enhancing the wellbeing of our colleagues and consumers alike. We pride ourselves on fostering an inclusive, collaborative culture where each person can experience a sense of belonging.

Join us on our One Perrigo journey as we evolve to win in self-care.

Description Overview

Assists with investigations and documentation of quality related complaints, inquiries, requests for assistance from consumers, customers, regulatory agencies, and 3rd party product assessments concerning Perrigo drug and device products per regulatory requirements

Scope of the Role

• Coordinates the documentation and investigation of quality related complaints and if associated, adverse drug event reports concerning company OTC and device products.
• Works with Consumer Affairs and Pharmacovigilance staff and/or third-party call centers to provide product information in response to consumer inquiries and works with Perrigo and third party plants to insure timely and proper technical investigation and documentation of complaints.
• Arranges credit and reimbursement for complainants through customer service, and prepares final written reports and responses outlining the results of investigations that are sent to consumers or healthcare professionals.
• Interacts with Quality & Compliance, Operations, Customer Service, Legal, Regulatory, Value Streams, Sales Operations, and contract manufacturers, and notifies management of issues that may require regulatory reporting and/or potential product recall.
• Maintains and updates computer database for the tracking of complaints and adverse event reports.

Experience Required

• Bachelor's degree
• Minimum of 2 years of experience

Benefits

We believe our people are our greatest asset. Alongside competitive compensation, we offer benefits tailored to supporting you and your family, as well as career development opportunities to ensure you feel valued and supported, both professionally and personally.

Find out more Total Rewards at Perrigo.

We are proud to be included in the Forbes list of "America's Best Employers by State 2024". Find out more here

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by law.

Equal Employment Opportunity/M/F/disability/protected veteran status.

Nearest Major Market: Bronx

Nearest Secondary Market: New York City