Quality Coordinator - Remote - LATAM

Avantpage, Inc; United States; Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Remote role

Professional development

Global team

Job summary

Avantpage, Inc. is seeking a Quality Coordinator to develop quality processes and coordinate QA across localization workflows. You will work with Project Managers, linguists, DTP teams, and QA specialists to ensure high-quality outputs and client satisfaction.

You will maintain QA dashboards, investigate recurring issues, and implement improvements using CAT/TMS platforms, automation, and AI tools. The role reports to the Quality Manager and is remote within a global team.

Qualifications

• 3+ years coordinating or managing quality processes in translation/localization.
• Experience developing QA processes, root-cause analyses, and CAPA coordination.
• Understanding of translation workflows: linguistic review, DTP, and layout QA.
• Advanced English, able to communicate with clients independently.
• Hands-on Power BI and Excel for data analysis and dashboards.
• Experience with CAT tools/translation management systems; Phrase preferred.
• Experience using AI/automation to improve workflows.
• Resourceful, able to manage priorities and collaborate across teams.
• Degree or equivalent in Translation/Linguistics/Quality Management.

Responsibilities

• Develop and maintain quality plans for assigned accounts with clear criteria and checkpoints.
• Coordinate quality processes with PMs, linguists, DTP teams, QA specialists, and team leads.
• Participate in client meetings and quality escalations, communicating findings in English.
• Lead root cause analyses and coordinate corrective actions and effectiveness follow-up.
• Monitor quality results and provider performance; address gaps with training or feedback.
• Maintain and improve quality dashboards and reports using Power BI and Excel.
• Manage QA resources and automated QA rules within CAT/TMS platforms (Phrase preferred).
• Identify opportunities to simplify workflows via automation and AI; verify outputs before implementation.
• Document improvements and help colleagues adopt them with cross-team coordination.

Skills

Data analysis

Quality management

Client communication

English proficiency

Education

Bachelor’s in Translation/Linguistics/Quality Management

Tools

Power BI

Excel

Phrase

Job description

We accept applications through all of LATAM

About Avantpage

Avantpage helps healthcare organizations, government agencies, and other institutions communicate with multilingual communities through translation, localization, and language access services. Our work makes essential information easier to understand and use. We bring together a global team guided by Empathy, Innovation, and Rigor.

About the role

We are looking for a Quality Coordinator who can develop quality processes, work confidently with clients, and use data and technology to improve how our team operates. You will coordinate quality assurance across the localization workflow for assigned accounts, working with Project Managers, linguists, DTP teams, and QA specialists.

You will also help maintain quality dashboards, investigate recurring issues, and implement practical improvements using CAT/TMS platforms, automation, and AI tools. The role reports to the Quality Manager.

What you will do

• Develop and maintain quality plans for assigned accounts, translating client requirements into clear review criteria, responsibilities, and checkpoints.
• Coordinate quality processes with PMs, PCs, internal and external linguists, DTP teams, QA specialists, and their team leads.
• Participate in client meetings and quality escalations, communicating findings and proposed actions clearly in English.
• Lead root cause analyses and coordinate corrective and preventive actions, following up on their implementation and effectiveness.
• Monitor quality results and provider performance, identify trends, and coordinate training or feedback to address gaps.
• Maintain and improve quality dashboards and reports using Power BI and Excel.
• Manage quality resources and automated QA rules within CAT/TMS platforms, particularly Phrase.
• Identify opportunities to simplify workflows and reduce repetitive work through automation and AI, verifying outputs before implementation.
• Document improvements and help colleagues adopt and maintain them, coordinating with Innovation when additional technical support is needed.

What you bring

• At least 3 years of experience coordinating or managing quality processes in the translation or localization industry.
• Experience developing quality processes, conducting root cause analyses, and coordinating corrective and preventive actions.
• Understanding of translation, linguistic review, DTP, and layout QA workflows.
• Advanced spoken and written English, with the ability to communicate independently with clients.
• Hands‑on Power BI experience and strong Excel skills for data analysis, reporting, and dashboard maintenance.
• Professional experience with CAT tools and translation management systems. Phrase is strongly preferred; comparable platforms will also be considered.
• Practical experience using AI and automation tools to improve workflows.
• A resourceful approach to problem solving, with the ability to investigate unfamiliar tools, organize competing priorities, and collaborate across teams.
• A degree in Translation, Linguistics, Quality Management, or a related field, or equivalent relevant experience.

Nice to have

• Experience with Power Automate or comparable workflow automation tools.
• Experience supporting healthcare or government clients, or other regulated environments.
• Knowledge of accessibility quality practices or alternative formats, including accessible PDFs, large print, or braille.

What we offer

• A remote role within a global, multicultural team.
• Professional development and training in localization, quality management, and technology.
• The opportunity to improve quality processes and support colleagues across the team.