Quality Coordinator

Medline Industries, Inc.; Waukegan (IL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

401(k) contributions

Paid time off

Employee Assistance Program

Job summary

Medline Industries, LP is seeking a Quality Support Associate to help achieve quality program goals by documenting workloads and by providing daily support to Quality personnel and divisional partners.

You will handle inbound calls, assist with stock checks, manage plant holds, coordinate travel/training for Branch Quality staff, and prepare regular quality trend reports for management.

Qualifications

• 1 year of experience in quality assurance or quality control.
• Experience providing customer service to internal and external customers while meeting quality standards.

Responsibilities

• Provide inbound call support and route inquiries; communicate via email.
• Issue stock checks to QCs at warehouses to verify inventory.
• Assist with applying, altering, and removing incoming plant holds as requested by divisional partners.
• Coordinate travel and training for Branch Quality personnel as needed.
• Prepare weekly and monthly reports tracking quality trends, holds, overtime, etc.

Skills

Excel

Word

Education

High School diploma or equivalent

Job description

Job Summary

Responsible for supporting Quality program goals by assisting with proper workload documentation as well as providing daily support to Quality personnel and divisional partners.

Job Description

• Provide phone support of inbound calls and directing calls as necessary; communication via email.
• Assists in issuing stock checks to QCs at the warehouses to check inventory.
• Assist with applying, altering, and removing incoming plant holds as requested by divisional partners.
• Assist with coordination of travel and training for Branch Quality personnel as needed.
• Complete weekly and monthly reports for management that track quality trends, holds, overtime, etc.

Minimum Job Requirements:

Education

• High School diploma or equivalent.

Work Experience

• At least 1 year of prior experience in quality assurance or quality control.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge / Skills / Abilities

• Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
• Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).

Preferred Job Requirements:

• FDA regulated industry experience.
• Experience controlling and coordinating concurrent projects, competing priorities and critical deadlines.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position: $20.25 - $29.25 Hourly

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.