Quality Supervisor Bertelsmann-Jobs Memphis, United States 3 hours ago

Vochure; Memphis (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Arvato is a global 3PL provider specializing in regulated healthcare logistics. The Quality Control Supervisor will oversee daily QC operations, ensuring compliance with GMP/GDP, ISO 9001 and ISO 13485 through established procedures.

In this role you will supervise QC staff, analyze KPIs and support internal audits, CAPAs, and supplier qualification programs, partnering with Operations, Inventory, and Quality Assurance to sustain product quality and customer satisfaction.

Qualifications

• Bachelor's/associate degree in a scientific, technical, quality-related field, or equivalent work experience.
• 3+ years in a quality role within a regulated environment (medical device, pharmaceutical, biotech, or healthcare logistics).
• Previous supervisory or team leadership experience.
• Working knowledge of ISO 9001, ISO 13485, and FDA 21 CFR Part 820 requirements.
• Excellent attention to detail and organizational skills.
• Strong verbal and written communication abilities.
• Proficiency with Microsoft Office.
• Internal Auditor qualification preferred.
• Experience with MasterControl or similar eQMS platforms preferred.
• Experience in managing vendor qualification programs and recall processes preferred.
• Experience supporting FDA and ISO audits preferred.
• ASQ or equivalent certification preferred.

Responsibilities

• Supervises daily Quality Control activities to ensure inspections, verifications, and quality checks are performed in accordance with approved procedures and customer requirements.
• Monitors and analyzes quality KPIs, inventory discrepancies, and process trends, initiating corrective actions and continuous improvement activities as required.
• Supports investigations, deviations, CAPAs, and complaint-related activities to ensure timely resolution of quality issues.
• Utilizes MasterControl to manage training assignments, quality records, and quality events in accordance with established procedures.
• Ensures Quality Control personnel are appropriately trained and qualified to perform assigned responsibilities.
• Performs and oversees warehouse audits, process inspections, and verification activities to ensure compliance with quality and regulatory requirements.
• Supports customer audits, regulatory inspections, and certification audits by providing Quality Control documentation and operational support.
• Collaborates with Operations, Inventory, Customer Service, and Quality Assurance to maintain product quality, inventory accuracy, and customer satisfaction.

Skills

Strong verbal and written comms

Attention to detail

Organizational skills

Microsoft Office proficiency

Education

Bachelor's / Associate degree in science or quality field

Tools

MasterControl

Job description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

The Quality Control Supervisor is responsible for overseeing daily Quality Control operations within a regulated healthcare 3PL distribution environment, ensuring compliance with customer requirements, GMP/GDP standards, ISO 9001, ISO 13485, and applicable FDA requirements.

This role supervises Quality Control personnel, ensures inspection and verification activities are performed according to approved procedures, monitors quality performance indicators, and supports continuous improvement initiatives. The Quality Control Supervisor ensures that quality requirements are consistently applied throughout warehouse, distribution, and value-added service operations.

YOUR TASKS

• Supervises daily Quality Control activities to ensure inspections, verifications, and quality checks are performed in accordance with approved procedures and customer requirements.
• Monitors and analyzes quality KPIs, inventory discrepancies, and process trends, initiating corrective actions and continuous improvement activities as required.
• Supports investigations, deviations, CAPAs, and complaint-related activities to ensure timely resolution of quality issues.
• Utilizes MasterControl to manage training assignments, quality records, and quality events in accordance with established procedures.
• Ensures Quality Control personnel are appropriately trained and qualified to perform assigned responsibilities.
• Performs and oversees warehouse audits, process inspections, and verification activities to ensure compliance with quality and regulatory requirements.
• Supports customer audits, regulatory inspections, and certification audits by providing Quality Control documentation and operational support.
• Collaborates with Operations, Inventory, Customer Service, and Quality Assurance to maintain product quality, inventory accuracy, and customer satisfaction.

YOUR PROFILE

• Associate or bachelor's degree in a scientific, technical, quality-related field, or equivalent work experience.
• 3+ years of experience in a quality role within a regulated environment (medical device, pharmaceutical, biotech, or healthcare logistics).
• Previous supervisory or team leadership experience.
• Working knowledge of ISO 9001, ISO 13485, and FDA 21 CFR Part 820 requirements.
• Excellent attention to detail and organizational skills.
• Strong verbal and written communication abilities.
• Proficiency with Microsoft Office.
• Internal Auditor qualification preferred.
• Experience with MasterControl or similar eQMS platforms preferred.
• Experience in managing vendor qualification programs and recall processes preferred.
• Experience supporting FDA and ISO audits preferred.
• ASQ or equivalent certification preferred.

WE OFFER

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here.

We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company.

Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience.

We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter.

Please know that we can only accept your application through our online application portal.

Learn more about our commitment to Equal Opportunity and Accommodation Information here.