Quality Control Specialist: Drive flawless clinical training

WCG Clinical, Inc.; United States; Remote; USD 52,000 - 82,000; Full time

Job summary

WCG Clinical, Inc. hires a Quality Control (QC) Specialist to ensure client training modules are error-free. You will provide feedback to editors via Jira and QC new study setups per the Help Desk QC Checklist.

The role emphasizes adherence to quality standards and study configuration matrices. Qualifications include a bachelor’s in CS (preferred) and strong written/verbal communication. The position requires 0–5% travel and a collaborative, detail-oriented mindset within a high-energy team

Qualifications

• Bachelor’s degree in computer science is preferred, or equivalent combination of education, skills, and experience to perform the job
• Minimum two years’ experience with PC operating systems and a variety of browsers (Edge, Chrome, Firefox, Safari)
• Excellent written and verbal communication skills
• Detail-oriented with ability to rapidly learn new concepts, processes and technologies
• Ability to work with a high-energy team and meet tight deadlines

Responsibilities

• Identify and resolve workflow and production issues
• Review deliverables from post-production and enter feedback into Jira
• Verify that fixes are complete and deliverables are ready for client release
• Update Jira to notify team that fixes are needed or deliverables are ready for client release
• Create training materials and operating manuals
• Analyze customer feedback and oversee improvement actions
• Review new study launch requests for QC based on the configuration matrix
• Serve as the verifier for new study launches (complete checklist)
• Other duties as assigned by supervisor

Skills

Attention to detail

Communication skills

Time management

Problem solving

Team collaboration

Education

Bachelor’s degree in computer science preferred

Tools

Jira

Job description

WCG Clinical, Inc. hires a Quality Control (QC) Specialist to ensure client training modules are error-free. You will provide feedback to editors via Jira and QC new study setups per the Help Desk QC Checklist.

The role emphasizes adherence to quality standards and study configuration matrices. Qualifications include a bachelor’s in CS (preferred) and strong written/verbal communication. The position requires 0–5% travel and a collaborative, detail-oriented mindset within a high-energy team