Quality Control Specialist

HCA Healthcare; Nashville (TN); Remote; USD 55,000 - 90,000; Full time

Benefits offered by this job

Comprehensive medical/dental/vision

401(k) matching

Tuition assistance

Paid time off and holidays

Flexible work arrangements

Job summary

The College of Health Care Professions (CHCP), now part of HCA Healthcare, seeks a Quality Control Specialist to review financial aid processes and ensure compliant awarding across campuses. The role emphasizes ethical standards, customer service, and collaboration with students and staff.

Ideal candidates have a bachelor’s degree or equivalent, 5+ years in college financial aid, and strong knowledge of regulatory requirements. This is a remote, full-time opportunity with CHCP/HCA affiliation.

Qualifications

• Bachelor’s degree; or combination of education and experience.
• Minimum 5 years’ successful experience in college financial aid in post-secondary educational environment.
• Wide knowledge of regulatory requirements related to Title IV student financial aid.
• Basic knowledge of CampusVue database (preferred)
• Excellent written and verbal communication skills.
• Proven leadership and management skills.
• Strong interpersonal and customer service abilities.

Responsibilities

• Review documentation and award financial aid across multiple campus locations.
• Develop, negotiate, and finalize student financial aid plans per regulations and policy.
• Ensure compliance with federal/state laws and CHCP philosophy.
• Collaborate with students, faculty, and departments to meet needs.

Skills

Excellent written and verbal comms

Leadership and management skills

Interpersonal skills

Organizational and problem-solving

Customer service skills

Attention to detail

Multitasking ability

Team collaboration

Education

Bachelor’s degree or equivalent experience

Tools

CampusVue

MS Office

Job description

Do you want to join an organization that invests in you as a(an) Quality Control Specialist? At Work from Home, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary And Qualifications

Responsible for reviewing multiple campus locations Financial Aid Departments documentation and awarding. Develop, negotiate, and finalize student financial aid plans in accordance with state, federal, accreditation, and company policies and regulations for awarding and packaging financial aid. Act in a manner consistent with the highest ethical standards. Work closely with new, continuing, and re-entry students files to ensure that proposed financial aid (whether for new or re-entry students) continues to meet the student’s (and/or families’) needs and best interests. In carrying out the duties and responsibilities of this position, the Quality Control Specialist must ensure consideration and implementation of the CHCP philosophy, providing quality services to all students, visitors, and clients; focusing on the development, growth, and involvement of staff members; offering recognition of employees; adhering to sound economic principles; and creating an environment which is conducive to innovation, positive thinking, and expansion.

Job Requirements; Knowledge, Skills, Abilities, and Accountability Knowledge

• Bachelor’s degree; or combination of education and experience.
• Minimum 5 years’ successful experience in college financial aid in post-secondary educational environment.
• Wide knowledge of regulatory requirements (e.g., federal, state, etc.) related to Title IV student financial aid.
• Basic knowledge of CampusVue database (preferred)
• Skills Excellent written and verbal communication skills.
• Proven leadership and management skills.
• Strong interpersonal skills with both faculty and student populations.
• Superior organizational and problem-solving skills.
• Strong basic computer software (i.e., MS Office) skills as well as exposure to more concentrated financial aid software programs.
• Attention to detail.
• Excellent customer service skills.
• Abilities Ability to read, comprehend, and comply with federal and state laws, regulations, and policies pertaining to the provision of student financial aid.
• Ability to interact effectively as a member of a team and work collaboratively with other departments.
• Ability to listen to customers (e.g. students, staff, etc.) and to understand and respond positively to their requests
• Ability to work without close supervision and to set ones own priorities and work schedule.
• Ability to multitask Accountability Direct Ensure Financial Aid Department staff members receive appropriate and/or required training.
• Reduce or limit staffing turnover.
• Maintain high levels of customer service in the Financial Aid Department.
• Recognize positive contributions made by staff members.
• 85% packaging statuses.
• No repeat findings.
• Indirect Assist the campus achieve monthly and annual cumulative student persistence rates.

Benefits

Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

At The College of Health Care Professions (CHCP), we prepare students for meaningful careers in healthcare. Founded by physicians in 1988, CHCP has been dedicated to providing career-focused education and hands-on training that helps students build the skills and confidence to succeed in today’s healthcare industry.

That same commitment to student success extends to our teams. At CHCP, you’ll find a supportive, collaborative culture united by a shared purpose: changing lives through education and preparing the next generation of healthcare professionals. Now part of HCA Healthcare, CHCP combines a student-focused environment with the strength of one of the nation’s leading healthcare providers.

"Good people beget good people." - Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.