Quality Control Manager

The Building People; Knoxville (TN); On-site; USD 85,000 - 120,000; Full time

Job summary

The Building People seeks a Quality Control Program Lead to build and run a proactive statewide QC program across Facilities Engineering O&M, Custodial, and Construction, focusing on preventing non-compliance.

You will analyze QC data, maintain records in the NCMMS, support AQL development, and drive continuous operational improvement to ensure contract performance.

Responsibilities

• Establishes a systematic inspection schedule across all functional areas to verify service delivery standards.
• Builds and administers a non-conformance process: documents deficiencies, determines root cause, and tracks corrective action to closure.
• Maintains QC activity records, inspection results, and corrective actions within the National Computerized Maintenance Management System (NCMMS) to support data integrity and GSA transparency requirements.
• Analyses QC data and performance trends to drive continuous operational improvement.
• Supports development and tracking of the contract's Acceptable Quality Levels (AQLs), including service call response, maintenance completion, and utility performance metrics.

Job description

Position Summary

Builds and runs a proactive, statewide Quality Control (QC) Program spanning Facilities Engineering O&M, Custodial, and Construction service lines, focused on preventing — not just catching — non-compliance.

Key Responsibilities

• Establishes a systematic inspection schedule across all functional areas to verify service delivery standards.
• Builds and administers a non-conformance process: documents deficiencies, determines root cause, and tracks corrective action to closure.
• Maintains QC activity records, inspection results, and corrective actions within the National Computerized Maintenance Management System (NCMMS) to support data integrity and GSA transparency requirements.
• Analyzes QC data and performance trends to drive continuous operational improvement.
• Supports development and tracking of the contract's Acceptable Quality Levels (AQLs), including service call response, maintenance completion, and utility performance metrics.