Quality Control Manager

The Building People; Memphis (TN); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical & Rx

Dental

Vision

401(k) Retirement Plan

Life Insurance/AD&D

Long Term Disability and Short-Term

Paid Time Off

Holiday Pay

Job summary

The Building People is seeking a Quality Control Program Manager to design and operate a proactive statewide QC program spanning Facilities Engineering O&M, Custodial, and Construction services. The role emphasizes preventing non-compliance and strengthening data integrity across sites.

You will establish inspection schedules, manage a non-conformance process, and analyze trends to drive continual improvements while supporting AQL development and performance metrics for the contract.

Qualifications

• 5+ years in QA/QC for facilities, construction, or building ops.
• Experience building formal QC/QA programs for multi-site operations.
• Strong data management and reporting skills.
• Ability to obtain HSPD-12 clearance.

Responsibilities

• Establishes a systematic inspection schedule across all functional areas to verify service delivery standards.
• Builds and administers a non-conformance process: documents deficiencies, determines root cause, and tracks corrective action to closure.
• Maintains QC activity records, inspection results, and corrective actions within the NCMMS to support data integrity and government transparency requirements.
• Analyzes QC data and performance trends to drive continuous operational improvement.
• Supports development and tracking of the contract's Acceptable Quality Levels (AQLs), including service call response, maintenance completion, and utility performance metrics.

Skills

Quality control

Program development

Data management

Security clearance

Documentation

Job description

Position Summary

Builds and runs a proactive, statewide Quality Control (QC) Program spanning Facilities Engineering O&M, Custodial, and Construction service lines, focused on preventing - not just catching - non-compliance.

Key Responsibilities

• Establishes a systematic inspection schedule across all functional areas to verify service delivery standards.
• Builds and administers a non-conformance process: documents deficiencies, determines root cause, and tracks corrective action to closure.
• Maintains QC activity records, inspection results, and corrective actions within the National Computerized Maintenance Management System (NCMMS) to support data integrity and GSA transparency requirements.
• Analyzes QC data and performance trends to drive continuous operational improvement.
• Supports development and tracking of the contract's Acceptable Quality Levels (AQLs), including service call response, maintenance completion, and utility performance metrics.

Required Qualifications

• 5+ years of quality control/quality assurance experience in facilities, construction, or building operations.
• Experience building formal QC/QA programs for multi-site operations.
• Strong data management and reporting skills.
• Ability to obtain HSPD-12 clearance.

Preferred Qualifications

• Experience with GSA quality assurance surveillance plans (QASP) or CPARS reporting.
• Six Sigma or related quality certification.

*Salary offered will be commensurate with the candidate's experience, qualifications, and certifications.

*Our positions may require a background screening and clearance directly from the Government.

*Please note that telework arrangements are subject to change based on customer requirements.

ADDITIONAL INFORMATION

Competitive benefits for eligible employees include:

• Medical & Rx
• Dental
• Vision
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Life Insurance/AD&D
• Long Term Disability and Short-Term Disability
• Paid Time Off
• Holiday Pay

All positions require a background check after acceptance of our offer. The selected candidate will be eligible to begin employment before the background check has been finalized. However, continued employment will be contingent upon the results of your reference/background check from The Building People, LLC. Your position may require special credentialing, clearance, and access as a condition of employment. In the event the government or client does not sponsor or approve your clearance, it may result in termination of your employment.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

For more information, view the EEO is the Law Poster and Pay Transparency Statement.