Quality & Continuous Improvement Leader

Kerzner International; Northern (KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance: 80% Employer-Coverd

Dental, Vision, Life Insurance: 100%

401(k) with Company Match

Paid Time Off – 25 days

Employee Meals

On-Property Discounts

Job summary

One&Only Moonlight Basin is seeking a Manager, Quality to lead quality improvement efforts across the resort, partnering with leaders to raise guest satisfaction, employee engagement, and operational performance.

The role drives TQM, documents and tracks initiatives, analyzes metrics, and communicates insights to management. A Bachelor's in Business or Hospitality and 3 years in Quality or luxury hospitality are required.

Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, or equivalent experience.
• Minimum of 3 years of experience in Quality Management or a related discipline.
• Previous management experience within a luxury hospitality environment.
• Proficient in Microsoft Office Suite and systems used to collect, analyze, track, and report performance data.
• Demonstrated experience developing, implementing, and managing quality improvement initiatives.
• Proven experience analyzing performance metrics, guest satisfaction data, and employee engagement results.

Responsibilities

• Lead the Resort’s Total Quality Management (TQM) and Continuous Improvement programs.
• Build organizational commitment and engagement for quality initiatives at all levels.
• Ensure quality initiatives are documented, tracked, and evaluated.
• Deploy quality projects from planning through implementation, monitoring, and lessons learned.

Skills

Quality Management

Leadership

Data Analysis

Hospitality Operations

Collaboration

Education

Bachelor's degree or professional experience

Tools

Microsoft Office

Job description

One&Only Moonlight Basin is seeking a Manager, Quality to lead quality improvement efforts across the resort, partnering with leaders to raise guest satisfaction, employee engagement, and operational performance.

The role drives TQM, documents and tracks initiatives, analyzes metrics, and communicates insights to management. A Bachelor's in Business or Hospitality and 3 years in Quality or luxury hospitality are required.