Quality & Compliance Supervisor

Marcus Hotels & Resorts; Palm Desert (CA); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Room discounts at Marcus Hotels &

Discounts at Marcus Restaurants &

Paid time off

Medical, dental, vision insurance

401k with employer match

Early wage access

Free parking

Job summary

Marcus Hotels & Resorts, at HOTEL PASEO, Autograph Collection in Palm Desert, seeks a Quality and Compliance Supervisor to lead investigations, risk reviews and training, strengthening hotel compliance operations.

The role focuses on safety, security, incident reporting, and staff training while coordinating with departments to protect guests and assets in a boutique desert setting. Join a Milwaukee-based collection known for guest experiences.

Qualifications

• One year of security and safety experience including some supervisory/training experience.
• Must speak fluent English.
• Communication skills are utilized and significant amount of time when interacting with the other guests and hotel staff.
• Problem solving, reasoning, motivating, organizational and training abilities are used when an emergency situation occurs.
• Comfortable applying policies and procedures
• Documents incidents.
• Patrols property / meeting & greets guests.
• Prior experience in a related field is recommended but not needed.
• Certified in CPR and First Aid – preferred.
• Working knowledge of OSHA & Safety Standards – preferred.
• May be required to work nights, weekends, and/or holidays.

Responsibilities

• Ensure all safety and security functions are being properly completed by hotel.
• Assist with associate and guest reports to ensure accuracy and timely submission.
• Maintain a good relationship with all departments in the hotel.
• Ensures that a thorough and complete investigation and report is made on incidents incurred by guests and associates.
• Ensures all security equipment (walkie-talkies, radios, cameras, etc.) is kept clean and in good working condition.
• Monitors all traffic in the lobby area and restaurant, restrooms, garage area, and room service area to control non-guest and/or associate access.
• Reports all associates using unauthorized hotel entrance/exits when reporting to or leaving work.
• Assist in training/educating staff in current safety and security issues to ensure compliance with all Company and State control policies and current security, and safety regulations.
• Monitor staff certifications per company and state policies.
• Coordinate and train hotel staff on fire brigade and fire safety procedures and assist in conducting CPR classes for Security staff and other appropriate employees.
• Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.
• Schedule preventative maintenance and repairs to security equipment as needed and ensure that equipment is prepared and operational for the following day’s work.
• Perform other duties as assigned.

Skills

Security experience

Supervisory/training

Incident reporting

English fluency

Emergency response

OSHA knowledge

CPR/First Aid

Night/weekend availability

Job description

Description

If you are passionate about hospitality, thrive in a boutique luxury environment, and are driven to create exceptional guest experiences, an exciting opportunity awaits in the heart of Palm Desert. At HOTEL PASEO, Autograph Collection, contemporary sophistication blends seamlessly with the relaxed energy of the desert, creating a destination that is both vibrant and refined. We are seeking a

Quality and Compliance Supervisor to play a key role in investigations, compliance reviews, auditing, monitoring, training, and risk mitigation efforts. This position serves as a trusted resource to internal stakeholders, helping interpret regulatory requirements, assess risk, and strengthen compliance operations.

Part of the Milwaukee-based Marcus Hotels & Resorts portfolio, HOTEL PASEO offers guests a distinctive desert retreat featuring 150 thoughtfully designed guest rooms and suites, many showcasing breathtaking views of the San Jacinto Mountains and palm-lined landscape. Guests can unwind by our resort-style pool and on-site spa, explore the area on complimentary bicycles, and enjoy inspired dining at Larkspur Grill, Lemon Drop Pool Bar or Café Paseo. Located along world-renowned El Paseo, our boutique hotel places guests’ steps from premier shopping, art galleries, acclaimed restaurants, and vibrant nightlife while serving as the perfect gateway to Palm Springs and the Coachella Valley.

What will you be doing?

• Ensure all safety and security functions are being properly completed by hotel
• Assist with associate and guest reports to ensure accuracy and timely submission
• Maintain a good relationship with all departments in the hotel
• Ensures that a thorough and complete investigation and report is made on incidents incurred by guests and associates
• Ensures all security equipment (walkie-talkies, radios, cameras, etc.) is kept clean and in good working condition
• Monitors all traffic in the lobby area and restaurant, restrooms, garage area, and room service area to control non-guest an/or associate access
• Reports all associates using unauthorized hotel entrance/exits when reporting to or leaving work
• Assist in training/educating staff in current safety and security issues to ensure compliance with all Company and State control policies and current security, and safety regulations.
• Monitor staff certifications per company and state policies.
• Coordinate and train hotel staff on fire brigade and fire safety procedures and assist in conducting CPR classes for Security staff and other appropriate employees. Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets. Schedule preventative maintenance and repairs to security equipment as needed and ensure that equipment is prepared and operational for the following day’s work.
• Perform other duties as assigned.

What do you bring to the role?

• One year of security and safety experience including some supervisory/training experience.
• Must speak fluent English.
• Communication skills are utilized and significant amount of time when interacting with the other guests and hotel staff.
• Problem solving, reasoning, motivating, organizational and training abilities are used when an emergency situation occurs.
• Comfortable applying policies and procedures
• Documents incidents.
• Patrols property / meeting & greets guests.
• Prior experience in a related field is recommended but not needed.
• Certified in CPR and First Aid – preferred.
• Working knowledge of OSHA & Safety Standards – preferred.
• May be required to work nights, weekends, and/or holidays.

What's in it for you?

• Room discounts at Marcus Hotels & Resorts and Marriott worldwide locations
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Paid time off
• Medical, dental, and vision insurance (offered after 1 month of employment), company-paid life insurance, employee assistance program offer for full time associates
• 401k with employer match
• Ability to grow your career and transfer from one property to another
• Early wage access
• Free parking

Pay Estimate

$27 p/hour

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all‑comprehensive list of responsibilities, duties, and skills.

We are an equal opportunity employer and maintain a drug free work place. This organization uses E-Verify to confirm employment eligibility in the US.