Quality & Compliance Specialist: Audits & CQI

Mental Health Association - Western MA; Chicopee (MA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (403B, IRA)

Paid Time Off (Vacation, Sick & PH

Family Leave (Maternity, Paternity)

Long Term Disability

Job summary

Mental Health Association - Western MA is seeking a Compliance Specialist to develop and maintain quality assurance systems. You will design auditing programs, review audit processes, provide feedback, and help implement corrective actions across programs.

The role is a hybrid administrative and hands-on position focused on continuous quality improvement and regulatory compliance within a mental health setting. On-site work is required.

Qualifications

• Experience in human services or equivalent education requested.
• Familiarity with quality improvement concepts and benchmarking.
• Ability to develop training programs and coordinate staff.

Responsibilities

• Assist in developing quality measurement systems aligned with goals.
• Promote data use by establishing benchmark quality statistics.
• Support quality management and reduce compliance risks.
• Integrate quality initiatives with leadership to improve service efficiency.
• Oversee collection of quality metrics and audits for compliance.
• Advocate for policies supporting the organization’s mission.
• Analyze data trends and implement improvement processes.
• Participate in committees focused on quality management.
• Prepare documentation for state audits and assist in audit processes.
• Support agency-wide compliance activities.

Skills

Attention to detail

Interpersonal skills

Organization

Analytical thinking

Strong communication

Education

One year experience in human services or educational equivalent

Tools

MS Word

Excel

Data entry

Job description

Mental Health Association - Western MA is seeking a Compliance Specialist to develop and maintain quality assurance systems. You will design auditing programs, review audit processes, provide feedback, and help implement corrective actions across programs.

The role is a hybrid administrative and hands-on position focused on continuous quality improvement and regulatory compliance within a mental health setting. On-site work is required.