Compliance Specialist

Mental Health Association - Western MA; Chicopee (MA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (403B, IRA)

Paid Time Off (Vacation, Sick & PH

Family Leave (Maternity, Paternity)

Long Term Disability

Job summary

Mental Health Association - Western MA is seeking a Compliance Specialist to develop and maintain quality assurance systems. You will design auditing programs, review audit processes, provide feedback, and help implement corrective actions across programs.

The role is a hybrid administrative and hands-on position focused on continuous quality improvement and regulatory compliance within a mental health setting. On-site work is required.

Qualifications

• Experience in human services or equivalent education requested.
• Familiarity with quality improvement concepts and benchmarking.
• Ability to develop training programs and coordinate staff.

Responsibilities

• Assist in developing quality measurement systems aligned with goals.
• Promote data use by establishing benchmark quality statistics.
• Support quality management and reduce compliance risks.
• Integrate quality initiatives with leadership to improve service efficiency.
• Oversee collection of quality metrics and audits for compliance.
• Advocate for policies supporting the organization’s mission.
• Analyze data trends and implement improvement processes.
• Participate in committees focused on quality management.
• Prepare documentation for state audits and assist in audit processes.
• Support agency-wide compliance activities.

Skills

Attention to detail

Interpersonal skills

Organization

Analytical thinking

Strong communication

Education

One year experience in human services or educational equivalent

Tools

MS Word

Excel

Data entry

Job description

The Compliance Specialist is responsible for developing and maintain systems that support continuous quality improvement across the organization. This role will focus on designing and implementing auditing programs, reviewing audit systems, conducting feedback reviews, and assisting in implementing corrective actions. The Compliance Specialist will work directly with programs to perform chart reviews and compliance audits, ensuring adherence to regulatory standards. This is a hybrid of an administrative and hands on position focused on quality assurance and compliance oversight.

Schedule: Monday - Friday 9am - 5pm (100% on-site, in person position)

Pay range: $21.00 - $24.00 per hour

Essential Job Responsibilities

• Assist in developing and implementing quality measurement systems and plans aligned with MHA’s strategic goals, including participation in the annual quality plan preparation.
• Promote data use across the organization by establishing benchmark quality statistics and collaborating with external organizations for benchmarking. Monitor and interpret trends while staying updated on quality standards and regulations.
• Support quality management efforts and reduce compliance risks by ensuring adherence to quality policies and procedures.
• Integrate quality improvement initiatives into core functions, working with leadership to enhance service efficiency and effectiveness.
• Oversee the collection of quality metrics, ensuring data accuracy and compliance for reporting purposes. Develop audits to ensure ongoing regulatory compliance.
• Advocate for policies that support the organization’s mission and establish processes for their ongoing review and revision.
• Analyze data trends and collaborate with programs to implement effective improvement processes. Provide feedback and track results, monitoring corrective actions.
• Participate in committees focused on quality management and performance improvement, facilitating compliance reviews.
• Prepare documentation for state audits and collaborate with administrative departments during audit processes.
• Support the overall compliance activities of the agency across the areas.

• One year experience working in human services related field or educational equivalent.
• Demonstrated ability to work independently and manage time effectively while collaborating with teams.
• Familiarity with Continuous Quality Improvement principles, quality benchmarking, and process management tools.
• Experience in developing training programs that align with MHA's mission and CQI initiatives.
• Knowledge of system creation, data collection, and outcome measurement.
• Proficient in MS Word, Excel, and data entry.
• Capable of implementing organizational programs and coordinating staff efforts to meet objectives.
• Strong understanding of regulatory requirements in mental health, substance abuse, and healthcare.
• Skilled in organizing and analyzing quality data, identifying errors, and implementing corrections.
• Excellent interpersonal skills with a compassionate approach.
• Strong oral, written, and organizational abilities.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability