Quality & Compliance Manager

CBRE Group, Inc.; Sunnyvale (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

CBRE Group, Inc. in Sunnyvale, CA is seeking a Quality and Compliance Manager to supervise the team delivering QA/QC for small to mid-size clients. You will manage daily activities, ensure training and performance development, and lead compliance programs while coordinating with clients and stakeholders.

The role emphasizes leadership, continuous improvement, and adherence to CBRE RISE values, guiding cross-functional teams to meet contractual standards and quality goals.

Qualifications

• Bachelor's degree preferred with 3-5 years of relevant experience; in lieu of a degree, a combination of experience and education will be considered; license/certification where required by law.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).
• Extensive organizational skills with a strong inquisitive mindset.

Responsibilities

• Provide formal supervision to employees. Monitor training and development; conduct performance evaluations and coaching; oversee recruiting and hiring.
• Coordinate and manage the team's daily activities; establish work schedules, assign tasks, cross-train staff; set deadlines.
• Execute both company and client compliance programs and participate in continuous improvement objectives.
• Communicate initiatives and issues across functional areas; report compliance status to stakeholders.
• Track the success of quality-of-service initiatives for non-regulated services.
• Report compliance metrics to the client during review meetings; escalate issues to internal and client management.
• Execute inspection readiness programs; assist with audits; serve as a resource for quality operations.
• Lead by example and model CBRE RISE values; influence stakeholders to reach agreement.
• Apply knowledge of own discipline and cross-discipline integration to achieve objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues.

Skills

Leadership

Staff Management

Performance Evaluations

Coaching

Mentoring

Microsoft Office

Organizational Skills

Communication

Education

Bachelor's degree

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Quality and Compliance Manager, you will be responsible for supervising the team that supports quality assurance and quality control deliverables for small to medium-sized clients.

This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Execute both company and client compliance programs and participate in continuous improvement objectives.
• Communicate initiatives and issues across the functional areas. Report compliance status to stakeholders regularly.
• Track the success of the quality-of-service initiatives for non-regulated services.
• Report Compliance and other metrics to the client during review meetings. Escalate and notify both internal and client Sr. management of quality and compliance issues.
• Execute the inspection readiness programs. Assist with audits as well as serve as a resource for quality operations.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You’ll Need:

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Must have an appropriate license and/or certification where required by law.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.