Quality & Compliance Manager

CBRE; Sunnyvale (CA); On-site; USD 135,000 - 160,000; Full time

Benefits offered by this job

401(K)

Dental insurance

Health insurance

Life insurance

Vision insurance

Job summary

CBRE seeks a Quality and Compliance Manager in Sunnyvale to supervise a team delivering QA/QC for small to medium clients. You will drive compliance programs, coordinate daily activities, and report metrics to stakeholders while supporting continuous improvement and audits.

You will mentor staff, manage performance, and ensure adherence to CBRE RISE values, partnering with client teams to meet contractual requirements.

Qualifications

• Bachelor's Degree preferred with 3–5 years of relevant experience; in lieu of a degree, a combination of experience and education will be considered.
• Must have an appropriate license and/or certification where required by law.
• Experience in staffing, selection, training, development, coaching, measuring, appraising, and rewarding performance.
• Ability to guide the exchange of sensitive, complex information and convey performance expectations.
• Strong leadership to motivate team and impact quality, efficiency, and effectiveness.

Responsibilities

• Provide formal supervision to employees; monitor training and development; conduct performance evaluations and coaching; oversee recruitment and hiring.
• Coordinate and manage the team's daily activities; establish work schedules, assign tasks, cross-train staff, and track deadlines.
• Execute company and client compliance programs and participate in continuous improvement objectives.
• Communicate initiatives and issues across functional areas; report compliance status to stakeholders.
• Track success of quality-of-service initiatives for non-regulated services; report metrics during reviews.

Skills

Staff supervision

Leadership

Performance coaching

Quality assurance

Training & development

Education

Bachelor's degree

Tools

Microsoft Office

Job description

About The Role

As a CBRE Quality and Compliance Manager, you will be responsible for supervising the team that supports quality assurance and quality control deliverables for small to medium-sized clients. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Execute both company and client compliance programs and participate in continuous improvement objectives.
• Communicate initiatives and issues across the functional areas. Report compliance status to stakeholders regularly.
• Track the success of the quality-of-service initiatives for non-regulated services.
• Report Compliance and other metrics to the client during review meetings. Escalate and notify both internal and client Sr. management of quality and compliance issues.
• Execute the inspection readiness programs. Assist with audits as well as serve as a resource for quality operations.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You’ll Need

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Must have an appropriate license and/or certification where required by law.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Quality & Compliance Manager position is $135,000 annually and the maximum salary for the Quality & Compliance Manager position is $160,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.

This role will provide the following benefits:

• 401(K)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).