Quality & Compliance Lead — Site Operations

CBRE Group, Inc.; Shippensburg (Cumberland County); On-site; USD 90,000 - 160,000; Full time

Job summary

CBRE Group, Inc. is seeking a Quality Manager to lead the Quality Representatives staff on client accounts. This role will oversee the CBRE QMS, ensure integration with client QMS when applicable, and coordinate with the client’s QA leadership to support audits and quality deliverables.

The position emphasizes regulatory compliance, GxP vendor qualification, training programs, and change management to ensure all personnel and activities meet contract terms and quality standards.

Responsibilities

• Oversees day-to-day Quality and Compliance Team operations at a single account site.
• Monitors operations for local and global regulatory compliance and client requirements.
• Executes CBRE and client compliance programs and leads continuous improvement efforts.
• Interfaces with CBRE and client leadership across functional areas.
• Communicates quality initiatives and issues across impacted teams.
• Reports compliance status to CBRE and client during review meetings.
• Escalates quality and compliance issues to CBRE and client management.
• Manages inspection readiness, including self-inspections and external inspections.
• Leads audits and acts as primary quality representative during audits.
• Oversees vendor qualification and management for GxP providers.
• Oversees training and qualification of CBRE employees.
• Ensures QA staff are qualified and aligned with QMS objectives.
• Tracks the success of quality initiatives on the client account.
• Negotiates terms of Quality Agreements with clients and vendors.
• Investigates deviations and manages corrective/preventative actions.
• Participates in change control processes and related activities.
• Performs other duties as assigned.

Job description

CBRE Group, Inc. is seeking a Quality Manager to lead the Quality Representatives staff on client accounts. This role will oversee the CBRE QMS, ensure integration with client QMS when applicable, and coordinate with the client’s QA leadership to support audits and quality deliverables.

The position emphasizes regulatory compliance, GxP vendor qualification, training programs, and change management to ensure all personnel and activities meet contract terms and quality standards.