Quality Control Supervisor

CBRE Group, Inc.; Shippensburg (Cumberland County); On-site; USD 90,000 - 160,000; Full time

Job summary

CBRE Group, Inc. is seeking a Quality Manager to lead the Quality Representatives staff on client accounts. This role will oversee the CBRE QMS, ensure integration with client QMS when applicable, and coordinate with the client’s QA leadership to support audits and quality deliverables.

The position emphasizes regulatory compliance, GxP vendor qualification, training programs, and change management to ensure all personnel and activities meet contract terms and quality standards.

Responsibilities

• Oversees day-to-day Quality and Compliance Team operations at a single account site.
• Monitors operations for local and global regulatory compliance and client requirements.
• Executes CBRE and client compliance programs and leads continuous improvement efforts.
• Interfaces with CBRE and client leadership across functional areas.
• Communicates quality initiatives and issues across impacted teams.
• Reports compliance status to CBRE and client during review meetings.
• Escalates quality and compliance issues to CBRE and client management.
• Manages inspection readiness, including self-inspections and external inspections.
• Leads audits and acts as primary quality representative during audits.
• Oversees vendor qualification and management for GxP providers.
• Oversees training and qualification of CBRE employees.
• Ensures QA staff are qualified and aligned with QMS objectives.
• Tracks the success of quality initiatives on the client account.
• Negotiates terms of Quality Agreements with clients and vendors.
• Investigates deviations and manages corrective/preventative actions.
• Participates in change control processes and related activities.
• Performs other duties as assigned.

Job description

RESPONSIBILITIES

The purpose of this position is to lead the CBRE Quality Representatives staff on low to medium scoped client accounts. This role will oversee the creation, revision, and enforcement of all aspects of the CBRE Quality Management System (QMS), or in situations where CBRE operates within the client's QMS, ensures the integration and ongoing oversight aspects required by that QMS are appropriately executed by the CBRE Quality Representatives. This position interfaces with the client's Quality Assurance team leadership to support routine quality assurance and quality control deliverables. This position supports change, event & root cause analysis processes through review and/or approval actions. This role ensures all CBRE employees are qualified for the work they are performing. Lastly, this position is responsible for ensuring all master service agreement and quality agreement deliverables are executed per those respective contract terms.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Oversees the day-to-day Quality and Compliance Team operations at one account sites (may also support CBRE corporate QA initiates not client specific). Monitors operations at the site and determines compliance status with regards to local and global regulatory standards as well as client specific requirements as defined in the master service agreement (MSA) or Quality Agreement. Executes the CBRE compliance program and/or the client's compliance program. Leads and participates in continuous improvement objects for both CBRE and the client. Interfaces, partners, and interacts with both CBRE and the clients functional areas and leadership teams. Appropriately communicates quality and compliance initiatives and/or issues across the functional areas impacted. Responsible for reporting Compliance (among other quality and business metrics) status to CBRE and/or the client during review meetings. Appropriately escalates and notifies CBRE and client management of quality and compliance issues. Executes the inspection readiness program for the site. Inspection readiness may include periodic CBRE self inspection, client self inspections, or any external agency inspections like the FDA. Has the responsibility to lead audits as well as serve as the primary quality representative for CBRE operations during external agency or client audits. Responsible for the vendor management program for the site. Has the responsibility to ensure all GxP service providers are qualified per the CBRE regulated vendor qualification process (as well as any client directed qualification program). Oversees the execution of the training and qualification program for CBRE employees. Ensures that all employees are qualified for the role they perform. Ensures the QA staff is qualified and delivering on the objectives of the QMS, annual quality plan, and the quality agreement with the client. Oversees the execution (may be required to participate) and tracks the success of CBRE quality of service initiatives on the account for non-regulated services. Authors and negotiates terms of Quality Agreements with clients and vendors. Oversees vendor management program and qualify GxP vendors, as needed. Investigates deviations/events, issues and manages Corrective/Preventative Actions. Participates in creation and management of changes. Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal to direct reports. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.