Quality Assurance Auditor - Data & Compliance

Sedgwick; Athens (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Sedgwick is seeking a Quality Assurance Specialist to assess data quality and performance of investigative service partners and internal resources, conducting quality audits of case files to ensure service delivery and compliance.

The role requires collaboration with stakeholders to capture data elements, compile audit results, and support quarterly stewardship reports, emphasizing accuracy, efficiency, and continuous improvement.

Qualifications

• Bachelor's degree from an accredited college or university preferred.
• Four years of investigative experience or equivalent combination of education and experience required.

Responsibilities

• Assesses performance of internal, client or vendor case files or records at regular intervals for accuracy, consistency and compliance with service level expectations and service agreements.
• Identifies trends and areas of opportunity for increased service efficiency and quality.
• Works in partnership with stakeholders to ensure all required and relevant data elements are accurately captured in the client relationship management system.
• Compiles audit results and submits to manager for review.
• Provides audit results for quarterly stewardship reports.
• Monitors ongoing action items logs and project plans with appropriate stakeholders.
• Updates vendor resources to mapping program.

Skills

Oral and written communication skills

Analytical and interpretive skills

Strong organizational skills

Ability to work independently or in a

Ability to meet or exceed Performance

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Sedgwick is seeking a Quality Assurance Specialist to assess data quality and performance of investigative service partners and internal resources, conducting quality audits of case files to ensure service delivery and compliance.

The role requires collaboration with stakeholders to capture data elements, compile audit results, and support quarterly stewardship reports, emphasizing accuracy, efficiency, and continuous improvement.