Data Quality & Compliance QA Specialist

Sedgwick; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Sedgwick is seeking a Quality Assurance Specialist to assess, promote, and confirm data quality and performance of investigative service partners and internal resources. This role conducts quality audits of case files or client records to ensure service delivery and compliance.

The position focuses on identifying trends, ensuring data elements are accurately captured in the CRM, and providing audit results for reports and management review.

Qualifications

• Bachelor’s degree from an accredited college or university preferred.
• Four (4) years of investigative experience or equivalent combination of education and experience required.
• Experience with data quality audits and ensuring compliance.

Responsibilities

• Assesses performance of internal, client or vendor case files or records at regular intervals for accuracy, consistency and compliance with service level expectations and service agreements.
• Identifies trends and opportunities for increased service efficiency and quality.
• Works with stakeholders to ensure all required data elements are captured in the client relationship management system.
• Compiles audit results and submits to manager for review.
• Provides audit results for quarterly stewardship reports.
• Monitors ongoing action items logs and project plans with appropriate stakeholders.
• Updates vendor resources to mapping program.

Skills

Oral communication

Written communication

Analytical skills

Microsoft Office

Organizational skills

Teamwork

Independent work

Performance competencies

Education

Bachelor's degree

Tools

CRM software

Job description

Sedgwick is seeking a Quality Assurance Specialist to assess, promote, and confirm data quality and performance of investigative service partners and internal resources. This role conducts quality audits of case files or client records to ensure service delivery and compliance.

The position focuses on identifying trends, ensuring data elements are accurately captured in the CRM, and providing audit results for reports and management review.