Quality & Compliance Coordinator

CBRE Group, Inc.; Pennsylvania; On-site; USD 42,000 - 64,000; Full time

Job summary

CBRE Group, Inc. in Pennsylvania seeks a Quality and Compliance Coordinator to help identify cross-segment opportunities to improve performance and client service. You will support the Contract Quality Management function and help ensure contractual requirements are fulfilled.

The role focuses on training administration, records, inspections, and standard reporting under supervision, applying defined procedures to deliver reliable outputs and support continuous improvement.

Qualifications

• Experience coordinating training programs or similar administrative roles.

Responsibilities

• Assist with the creation, revision, and routine enforcement of all aspects of the department.
• Provide administrative help with the set-up and execution of training classes. This includes recording enrollment records, class schedules, obtaining employee transcripts, etc.
• Create periodic training metric reports for internal leaders and client representatives per the service level agreement.
• Maintain employee files and third-party service providers.
• Help with the self-inspection process when required by the client. This includes inspection planning, facilitating, reporting, escalations to management, and audit closing reports.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Impact through clearly defined duties, methods, and tasks are described in detail. Influence quality of service.
• Deliver own output by following defined procedures and processes under close supervision and guidance.

Skills

Administrative support

Training coordination

Documentation

Job description

About the Role:

As a CBRE Quality and Compliance Coordinator, you will identify cross-segment business opportunities to improve performance and client service.

This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You'll Do:

• Assist with the creation, revision, and routine enforcement of all aspects of the department.
• Provide administrative help with the set-up and execution of training classes. This includes recording enrollment records, class schedules, obtaining employee transcripts, etc.
• Create periodic training metric reports for internal leaders and client representatives per the service level agreement.
• Maintain employee files and third-party service providers.
• Help with the self-inspection process when required by the client. This includes inspection planning, facilitating, reporting, escalations to management, and audit closing reports.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Impact through clearly defined duties, methods, and tasks are described in detail. Influence quality of service.
• Deliver own output by following defined procedures and processes under close supervision and guidance.