Controls Director

CBRE, Inc.; Dallas (TX); On-site; USD 140,000 - 200,000; Full time

Job summary

CBRE, Inc. seeks a senior leader to head the Quality Representatives staff on large client accounts, driving the quality and compliance program across CBRE operations. This role ensures QMS is developed, implemented, and maintained in alignment with MSA, QA, and SLA requirements.

The role collaborates with CBRE and client leadership, oversees audits, corrective actions, and continuous improvement, and ensures timely delivery of quality and compliance deliverables.

Qualifications

• Leads QA and Compliance programs across client accounts.
• Ensures GxP quality and service standards meet contract requirements.
• Dictates quality initiatives aligned with regulatory bodies.
• Manages audits and corrective actions with suppliers and sites.

Responsibilities

• Oversees CBRE and client QA programs and compliance delivery.
• Manages staff for QMS creation, implementation, and maintenance.
• Escalates quality issues and communicates with client leadership.
• Leads audit readiness and participation in external audits.
• Manages vendor qualification and performance for GxP vendors.

Skills

Quality leadership

GxP compliance

Regulatory compliance

Audit management

Vendor management

Contract management

Quality systems

Job description

RESPONSIBILITIES

The purpose of this position is to lead the CBRE Quality Representatives staff on large scoped client accounts (may include multiple accounts/clients). Alternatively, this role may lead corporate CBRE (not assigned to any account) QA departments facilitating the company QA and Compliance objectives and how those objectives are cascaded to client accounts. This role manages the staff that is responsible for the creation, implementation, and routine maintenance, of CBRE and/or the client's Quality Management System(QMS). This role is responsible for the delivery of all quality and compliance deliverables for regulated and non-regulated services provided to the client; per the master service agreement, Quality agreement, and any local service level agreements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible for all contractual agreement aspects (MSA, QA, SLA) where regulated GxP quality and/or quality of service provided is stipulated. Ensures that CBRE is appropriately staffed to achieve the quality deliverables committed in those contracts.

Evaluates, selects, implements, and actualizes best practices across the client portfolio. Researches, creates, and aligns quality initiatives with current regulatory bodies requirements as a function of the scope of work CBRE provides the client.

Oversees the staff responsible for the CBRE quality & compliance program and/or the client's compliance program. Attends Quality Forum monthly meetings to provide in-depth explanations for monthly reports and department metrics. Leads and participates in continuous improvement objects for both CBRE and the client.

Interfaces, partners, and interacts with both CBRE and the clients' leadership teams. Appropriately communicates quality and compliance initiatives and/or issues across the functional areas impacted. Responsible for reporting Compliance (among other quality and business metrics) status to the client during review meetings. Appropriately escalates and notifies CBRE and client management of quality and compliance issues.

Oversees the staff responsible for the inspection readiness program for the site. Depending on staffing strategy, may have responsibility to lead audits as well as serve as the primary quality representative for CBRE operations during external agency or client audits. Is accountable to the client and/or agency for audit observations and the associated corrective measures.

Oversees the staff responsible for the vendor management program for the site. Ensures GxP compliance and qualification of all regulated service vendors.

Manages the staff(s) assigned to the Quality & Compliance Department (may involve multiple client accounts and staffs).

Author and negotiate terms of Quality Agreements with clients and vendors.

Oversee vendor management program and qualify GxP vendors, as needed.

Investigates deviations/events, issues and manages Corrective/Preventative Actions. Participates in creation and management of changes.

Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Manages the planning, organization, and controls for the Quality & Compliance group(s). Will be responsible for a mix of direct and matrix reports. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Monitors appropriate staffing levels and reports on utilization and deployment of human resources. Leads and supports staff in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention. Leads by example and models behaviors that are consistent with the company's values.