Quality & Certification Compliance Lead

PMI (Project Management Institute); Springton Pointe Woods (PA); On-site; USD 120,000 - 180,000; Full time

Job summary

PMI (Project Management Institute) is seeking a Certification Compliance Program Manager to own the Quality Management System (QMS) for PMI's certification programs. You will drive policy governance, audit readiness, and corrective action management across cross-functional teams.

In this role, you will ensure ISO 9001 and ANSI/ISO/IEC 17024 alignment, manage documentation and records, and translate standards into practical procedures.

Qualifications

• Bachelors degree in a related discipline.
• 10–12 years of experience in compliance, quality management, certification operations, accreditation, audit management, risk management, or related field.
• Experience managing or supporting a Quality Management System, including document control, process governance, corrective action management, internal audits, and management review activities.
• Strong ability to interpret standards, policies, audit findings, and operational requirements into clear, practical procedures and implementation plans.
• Excellent communication, facilitation, prioritization, and cross-functional collaboration skills, with the ability to influence stakeholders without direct authority.
• Strong data literacy and analytical skills, with the ability to synthesize audit evidence, process data, findings, and risks into actionable insights and executive-ready reporting.
• Experience developing policies, SOPs, process maps, compliance matrices, training materials, and other controlled documentation.
• Working knowledge of ISO 9001 & ANSI/ISO/IEC 17024 preferred.
• Ability to travel domestically and internationally as needed; limited travel anticipated.

Responsibilities

• Oversee PMI's Quality Management System (QMS) and related policies, procedures, records, and controls for certification programs.
• Ensure the QMS is maintained, consistently implemented, and aligned with applicable standards including ISO 9001 and ANSI/ISO/IEC 17024.
• Partner with Certification, Exam Integrity, Exam Operations, Legal, Privacy, Product, Customer Care and external vendors to drive policy governance and audit readiness.
• Lead process improvement, corrective action management, and cross-functional compliance initiatives.
• Protect the credibility, consistency and defensibility of PMI's certification programs.

Skills

Quality management

Policy governance

Internal audits

Cross-functional collaboration

Data analysis

ISO 9001

ANSI/ISO/IEC 17024

Documentation control

Stakeholder influencing

MS Office proficiency

Education

Bachelor's degree in a related discipline

Tools

MS Office

Job description

PMI (Project Management Institute) is seeking a Certification Compliance Program Manager to own the Quality Management System (QMS) for PMI's certification programs. You will drive policy governance, audit readiness, and corrective action management across cross-functional teams.

In this role, you will ensure ISO 9001 and ANSI/ISO/IEC 17024 alignment, manage documentation and records, and translate standards into practical procedures.