Senior Certification Compliance & Quality Lead

Project Management Institute; United States; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Skill development opportunities

Global professional network access

Flexible work options

Bonus opportunities

Job summary

PMI, based in the United States, is seeking a Certification Compliance Program Manager to maintain the Quality Management System (QMS) and related records for PMI’s certification programs, ensuring alignment with ISO 9001 and ANSI/ISO/IEC 17024.

You will collaborate with Compliance, Exam Integrity, Exam Operations, Legal, Privacy, Product, Customer Care, and external vendors to drive policy governance, audits, corrective actions, and continuous improvement across the organization.

Qualifications

• Bachelor's degree in a related discipline.
• 10-12 years of experience in compliance, quality management, certification operations, accreditation, audit management, or a related field.
• Experience managing or supporting a Quality Management System, including document control, process governance, corrective action management, internal audits, and management review activities.
• Ability to interpret standards, policies, audit findings, and operational requirements into clear procedures and implementation plans.
• Excellent communication, facilitation, prioritization, and cross-functional collaboration skills.
• Strong data literacy and analytical skills to translate audit evidence and process data into insights and executive reporting.
• Experience developing policies, SOPs, process maps, compliance matrices, training materials, and other controlled documentation.
• Working knowledge of ISO 9001 & ANSI/ISO/IEC 17024 preferred.
• Ability to manage multiple priorities and meet deadlines in a dynamic environment.
• Attention to detail and judgment with sensitive information.

Responsibilities

• Maintain and improve PMI’s Quality Management System (QMS) and related controls.
• Ensure QMS alignment with ISO 9001 and ANSI/ISO/IEC 17024 standards.
• Lead policy governance, audit readiness, and corrective action processes.
• Collaborate across Compliance, Exam Integrity, Exam Operations, Legal, Privacy, Product, Customer Care, and vendors.
• Drive cross-functional initiatives to protect the credibility and defensibility of PMI’s certification programs.

Skills

Compliance

Quality management

Audits

Policy governance

Cross-functional collaboration

Data analysis

Documentation

Travel flexibility

Education

Bachelor's degree

Tools

Microsoft Office

Job description

PMI, based in the United States, is seeking a Certification Compliance Program Manager to maintain the Quality Management System (QMS) and related records for PMI’s certification programs, ensuring alignment with ISO 9001 and ANSI/ISO/IEC 17024.

You will collaborate with Compliance, Exam Integrity, Exam Operations, Legal, Privacy, Product, Customer Care, and external vendors to drive policy governance, audits, corrective actions, and continuous improvement across the organization.