Certification Compliance Program Manager

PMI (Project Management Institute); Springton Pointe Woods (PA); On-site; USD 120,000 - 180,000; Full time

Job summary

PMI (Project Management Institute) is seeking a Certification Compliance Program Manager to own the Quality Management System (QMS) for PMI's certification programs. You will drive policy governance, audit readiness, and corrective action management across cross-functional teams.

In this role, you will ensure ISO 9001 and ANSI/ISO/IEC 17024 alignment, manage documentation and records, and translate standards into practical procedures.

Qualifications

• Bachelors degree in a related discipline.
• 10–12 years of experience in compliance, quality management, certification operations, accreditation, audit management, risk management, or related field.
• Experience managing or supporting a Quality Management System, including document control, process governance, corrective action management, internal audits, and management review activities.
• Strong ability to interpret standards, policies, audit findings, and operational requirements into clear, practical procedures and implementation plans.
• Excellent communication, facilitation, prioritization, and cross-functional collaboration skills, with the ability to influence stakeholders without direct authority.
• Strong data literacy and analytical skills, with the ability to synthesize audit evidence, process data, findings, and risks into actionable insights and executive-ready reporting.
• Experience developing policies, SOPs, process maps, compliance matrices, training materials, and other controlled documentation.
• Working knowledge of ISO 9001 & ANSI/ISO/IEC 17024 preferred.
• Ability to travel domestically and internationally as needed; limited travel anticipated.

Responsibilities

• Oversee PMI's Quality Management System (QMS) and related policies, procedures, records, and controls for certification programs.
• Ensure the QMS is maintained, consistently implemented, and aligned with applicable standards including ISO 9001 and ANSI/ISO/IEC 17024.
• Partner with Certification, Exam Integrity, Exam Operations, Legal, Privacy, Product, Customer Care and external vendors to drive policy governance and audit readiness.
• Lead process improvement, corrective action management, and cross-functional compliance initiatives.
• Protect the credibility, consistency and defensibility of PMI's certification programs.

Skills

Quality management

Policy governance

Internal audits

Cross-functional collaboration

Data analysis

ISO 9001

ANSI/ISO/IEC 17024

Documentation control

Stakeholder influencing

MS Office proficiency

Education

Bachelor's degree in a related discipline

Tools

MS Office

Job description

Are you a dreamer, innovator, thinker and a do-er who believes in contributing to something that makes difference? Pursue your passion. Join PMI.

How you'll make a difference

The Certification Compliance Program Manager is responsible for managing PMI's Quality Management System (QMS) and the related policies, procedures, records, and controls that support PMI's certification programs. This role ensures the QMS is effectively maintained, consistently implemented, and aligned with applicable quality and personnel certification standards, including ISO 9001 and ANSI/ISO/IEC 17024. Partnering with Certification, Exam Integrity, Exam Operations, Legal, Privacy, Product, Customer Care, and external vendors, the Program Manager drives policy governance, audit readiness, process improvement, corrective action management, and cross-functional compliance initiatives that protect the credibility, consistency, and defensibility of PMI's certification programs.

What you'll bring to the role

• Bachelors degree in a related discipline
• 10-12 years of experience in compliance, quality management, certification operations, accreditation, audit management, risk management, or a related field.

• Demonstrated experience managing or supporting a Quality Management System, including document control, process governance, corrective action management, internal audits, and management review activities.
• Strong ability to interpret standards, policies, audit findings, and operational requirements and translate them into clear, practical procedures and implementation plans.
• Excellent communication, facilitation, prioritization, and cross-functional collaboration skills, with the ability to influence stakeholders without direct authority.
• Strong data literacy and analytical skills, with the ability to synthesize audit evidence, process data, findings, and risks into actionable insights and executive-ready reporting.
• Experience developing policies, SOPs, process maps, compliance matrices, training materials, and other controlled documentation.
• Working knowledge of ISO 9001 & ANSI/ISO/IEC 17024 preferred.
• Ability to manage multiple concurrent priorities, anticipate risks to scope, schedule, and quality, and drive work to completion in a dynamic environment.
• High attention to detail and sound judgment when handling sensitive, confidential, or audit-relevant information.
• Ability to use Microsoft Office products and related collaboration tools proficiently while working remotely in a dynamic environment.
• Commitment to professional development and continuous improvement.
• Ability to travel domestically and internationally as needed; limited travel anticipated.

What you can expect from us

We value and nurture an environment of inclusivity and diversity, and a culture of communication and collaboration. Your health, safety and well-being come first, and we believe that you should have time for your work, but you should also have time for you.

Join us and you'll get:

• an excellent total package, with compensation and benefits based upon your geographic location.
• skill development opportunities, to help you grow now and into the future.
• access to a global network, to enrich your professional experience.
• flexible options to help balance work time and your time
• award and bonus opportunities.

The salary offer will be based on several factors, including the candidate's demonstrated skills, qualifications and relevant experience.

Let's help make the world work better for everyone.

Project Management Institute, Inc. is committed to providing equal employment opportunities without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law.