Quality Care & Outcomes Navigator

Grace Health; Battle Creek (MI); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401K match

8 paid holidays

Employee wellness program focusing on

Job summary

Grace Health in Battle Creek, MI is seeking a Quality Coordinator to help coordinate quality initiatives and monitor performance against standards. You will support data-driven improvements and collaborate with care teams to enhance patient outcomes and the overall quality of Grace Health’s services.

The role emphasizes analyzing quality metrics, supporting process improvements, and ensuring accurate documentation in EMR. A healthcare background and strong communication skills are preferred.

Qualifications

• Advanced work-related skills beyond completion of high school, including written and verbal communications, computer skills, mathematical, technical or health care related knowledge.
• Knowledge and training in the field of healthcare.
• Expected to learn and maintain higher level skills of the trade/profession, in addition to the basic training of the trade/profession.

Responsibilities

• Possesses a comprehensive understanding of health plans, quality care frameworks and related measures (e.g. HEDIS).
• Monitors quality metrics, category changes, volume/census data, and reporting requirements to ensure compliance.
• Researches to identify best practices and opportunities for improving quality outcomes.
• Provides actionable recommendations to enhance performance in key focus areas.
• Analyzes reports to identify patient engagement methods and ensures documentation in EMR.
• Leverages advanced technologies to evaluate, monitor and report data to drive improvements in patient utilization of Grace Health’s services.
• Reviews patient records to evaluate quality indicators and address gaps in care.
• Develops and tracks improvement strategies targeting low-performing indicators with measurable progress.
• Supports quality team in implementing initiatives to enhance patient care outcomes.
• Assists in developing and refining processes and procedures to support organizational change.
• Collaborates with cross-functional teams to drive quality improvement across the agency.

Skills

Written communication

Verbal communication

Computer skills

Healthcare knowledge

Math skills

Technical knowledge

Education

Associate degree

Job description

Grace Health in Battle Creek, MI is seeking a Quality Coordinator to help coordinate quality initiatives and monitor performance against standards. You will support data-driven improvements and collaborate with care teams to enhance patient outcomes and the overall quality of Grace Health’s services.

The role emphasizes analyzing quality metrics, supporting process improvements, and ensuring accurate documentation in EMR. A healthcare background and strong communication skills are preferred.