Quality Assurance Supervisor

U.S. Facilities, Inc; Philadelphia (Philadelphia County); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading company in facilities management as a Quality Assurance Supervisor in Philadelphia. This role involves overseeing staff, ensuring compliance with policies, and maintaining communication with clients. Ideal candidates will have strong communication skills and supervisory experience, making a significant impact in a dynamic work environment.

Qualifications

• At least three years of experience in Quality Assurance functions.
• At least two years of supervisory or management experience.

Responsibilities

• Enforce company policies and procedures.
• Prepare work schedules for efficient workflow.
• Coach and support staff development.

Skills

Communication

Reliability

Punctuality

Interpersonal Skills

Analytical Skills

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Would you like to be part of a team that values strong work ethics, offers a flexible work schedule, and provides opportunities to meet interesting people? PRWT has an exciting opportunity for you. We are currently accepting resumes for the position of Quality Assurance Supervisor, located in Center City, Philadelphia. PRWT Services, Inc. specializes in business process outsourcing (BPO) and facilities management services for governmental and commercial clients nationwide.

The Customer Service Associate is responsible for assisting customers via the Call Center in a timely manner. The position is based in Center City Philadelphia.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Enforce company and department policies and procedures.
2. Maintain communication with the manager regarding department updates.
3. Prepare work schedules to ensure efficient workflow.
4. Maintain staff personnel files, including attendance records.
5. Complete daily and weekly payroll processing.
6. Monitor lunch and break records.
7. Coach, counsel, and implement corrective actions for staff as needed.
8. Motivate staff and support their development and training.
9. Monitor staff efficiency standards daily.
10. Assist staff with their duties when necessary.
11. Assign duties and review work for accuracy.
12. Maintain communication with clients via verbal and email correspondence.
13. Follow up on client requests.
14. Prepare departmental reports on a daily, weekly, and monthly basis.
15. Keep records of all departmental work completed.
16. Make corrections or changes to address errors.
17. Communicate with clients in the absence of the Manager.
18. Schedule and monitor offsite audits.
19. Create and maintain the Greeter schedule.
20. Perform other duties as assigned.

QUALIFICATIONS

To succeed in this role, candidates must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities.

• Excellent communication skills, with the ability to respond clearly and accurately to citizens.
• Ability to learn and apply new knowledge.
• Reliability, punctuality, and consistent attendance.
• Proficiency in processing and retrieving information from computerized databases.
• Understanding of Microsoft Windows-based software, including Word and Excel.
• Professional and courteous communication at all times.

AVAILABILITY

• Available to work between 8:00 am and 6:00 pm, Monday through Friday, and attend a mandatory monthly meeting on the third Saturday.
• Work schedule will be based on the needs of the Quality Department.

EDUCATION AND EXPERIENCE

• High School diploma or GED.
• At least three years of experience in Quality Assurance functions.
• At least two years of supervisory or management experience, or equivalent education and experience.

LANGUAGE SKILLS

• Ability to read, write, and understand English and/or Spanish.

MATHEMATICAL SKILLS

• Ability to perform basic arithmetic operations.

REASONING ABILITY

• Ability to apply common sense and deal with varied situations.
• Strong interpersonal, business writing, and analytical skills.

PHYSICAL DEMANDS

Must be able to stand and sit as needed, with physical demands including lifting, as appropriate. Reasonable accommodations will be provided for disabilities.

WORK ENVIRONMENT

Training will be conducted virtually. Customer Service Associates will work on-site prior to the completion of training.

PRWT is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.