Quality Assurance Specialist, Luxury Yacht Reservations

The Ritz-Carlton Yacht Collection; Florida; On-site; USD 50,000 - 70,000; Full time

Job summary

The Ritz-Carlton Yacht Collection is seeking a Quality Assurance Specialist within Global Reservation Services. You will aud i t reservations interactions and monitor delivery standards to ensure the highest level of guest experience.

This role supports both US and EU offices and requires a sharp eye for process quality and system proficiency. As part of a luxury hospitality team, you will develop action plans, write policies, and uphold The Ritz-Carlton Gold Standards in every customer

Qualifications

• Education: 2-year college degree or 3 years of experience equivalent.
• 2+ years of Customer Service and Sales experience required, ideally from a Quality background.
• Excellent written and verbal communication skills.
• Attention to detail with an analytical approach.
• Strong organizational skills for multitasking.
• Ability to learn and utilize the reservation system.
• Commitment to delivering a high level of customer service.
• Proficiency in Microsoft Office and ability to learn new systems.

Responsibilities

• Conduct daily interaction audits of the reservation team to ensure compliance with company goals and The Ritz-Carlton Gold Standards.
• Communicate results and feedback from Quality Call Assessments and detail areas to develop for US and EU offices.
• Ensure the quality audit matrix is updated and records are kept accurate.
• Complete Quality Action Plans when required.
• Develop policies and procedures for the department and standard operating procedures.
• Demonstrate the ability to answer detailed questions regarding the product and systems.
• Maintain courteous and professional telephone etiquette at all times.
• Develop and maintain positive working relationships with all departments.

Skills

Customer Service

Sales experience

Written & verbal communication

Attention to detail

Organizational skills

Reservation system

Positive demeanor

Policy knowledge

Education

2-year college degree or 3 years experience equivalent

Tools

Microsoft Office

Job description

The Ritz-Carlton Yacht Collection is seeking a Quality Assurance Specialist within Global Reservation Services. You will aud i t reservations interactions and monitor delivery standards to ensure the highest level of guest experience.

This role supports both US and EU offices and requires a sharp eye for process quality and system proficiency. As part of a luxury hospitality team, you will develop action plans, write policies, and uphold The Ritz-Carlton Gold Standards in every customer