Quality Assurance Specialist-Case Management (Corona)

Inland Respite, Inc.; Corona (CA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) retirement plan

Mileage reimbursement

Professional training

Job summary

Inland Respite, Inc. in Corona, CA, is seeking a Quality Assurance Specialist who is bilingual in English and Spanish to connect with families, confirm care quality, and ensure compliance with Inland Respite standards.

You will conduct home visits, monitor service utilization, and collaborate with internal teams to resolve concerns for an excellent client experience. Responsibilities include scheduling in-home visits, documenting findings, and following up with families by phone and

Qualifications

• Associate's degree or equivalent experience in a related field.
• Experience with families of individuals with developmental disabilities preferred.
• Familiarity with Inland Regional Center processes preferred.
• Proficient in Microsoft Office and EHR systems.
• Ability to conduct home and virtual visits with HIPAA compliance.

Responsibilities

• Conduct scheduled and surprise in-home visits to assess care quality and address concerns.
• Complete documentation and update databases following visits.
• Perform biannual phone check-ins and 30-day post-staffing follow-ups with families.
• Monitor client utilization and report trends and concerns.
• Engage families to prevent service termination and support retention.
• Coach families on requesting additional hours or services.
• Track unused service hours and advise on maximizing usage.
• Maintain professional, compassionate communication while ensuring HIPAA compliance.

Skills

Bilingual English/Spanish

Strong communication

De-escalation skills

Organizational skills

Time management

Data analysis and reporting

Attention to detail

Documentation proficiency

Patient/client empathy

Education

Associate's degree in human services, Social Work, Psychology, or related field

Tools

Microsoft Office

EHR platforms

WellSky or similar system

Job description

Now Hiring: Quality Assurance Specialist (Bilingual – Spanish Required)

Location:Corona, California
Schedule: Full-Time Hybrid| Monday–Friday, 8 AM – 5 PM
Travel: Regular local travel for home visits
Department: Quality Assurance

Our Mission

At Inland Respite, we are dedicated to delivering compassionate, high-quality respite care to families of individuals with developmental disabilities. We support families by ensuring care services meet the highest quality and compliance standards.

Position Summary

As a Quality Assurance Specialist, you will connect with families receiving respite services to confirm care quality and compliance with Inland Respite standards. You will conduct home visits, monitor service utilization, advocate for family needs, and coordinate with internal teams to resolve concerns, ensuring an excellent client experience.

Key Responsibilities

• Conduct scheduled and surprise in-home visits to assess care quality and address service concerns

• Complete documentation and update databases (e.g., WellSky) following visits

• Perform biannual phone check-ins and 30-day post-staffing follow-ups with families

• Monitor client utilization and over-hours; report trends and concerns

• Proactively engage families to prevent service termination and support retention

• Coach families on requesting additional hours or services, assisting with submissions

• Track unused service hours and advise on maximizing approved usage

• Maintain professional, compassionate communication while ensuring HIPAA compliance

• Identify and elevate high-risk or urgent care issues promptly

• Collaborate with Care Coordination and HR for timely follow-up and resolution

• Document all client interactions for internal reporting and trend analysis

• Additional duties as assigned to support organizational goals

Required Qualifications

• Associate's degree in human services, Social Work, Psychology, or related field (or equivalent experience)

• Experience working with families of individuals with developmental disabilities preferred

• Familiarity with Inland Regional Center processes preferred

• Strong communication, interpersonal, and de-escalation skills

• Comfortable conducting home and virtual visits

• High accuracy, attention to detail, and accountability

• Proficient in Microsoft Office, cloud-based systems, and EHR platforms

• Excellent written and verbal communication skills

• Strong organizational and time management abilities

• Experience with data analysis and reporting

• Bilingual in English and Spanish (required)

• Valid driver's license, auto insurance, and reliable transportation

Work Environment & Physical Requirements

• Office-based with regular indoor/outdoor home visits

• Prolonged sitting and computer work

• Occasional lifting up to 25 lbs.

• Physical activities include walking, bending, and driving

• Periodic travel throughout Southern California

Benefits ofInland Respite

• Competitive salary

• Health, dental, and vision insurance

• Paid time off (vacation, sick leave, holidays)

• 401(k) retirement plan with employer match

• Mileage reimbursement

• Professional training and career development

• Supportive, mission-driven team culture

• Opportunities for growth in a growing organization