Quality Assurance Specialist-Case Management (Corona)

Inland Respite Inc.

Corona (CA)

Hybrid

USD 52,000 - 75,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Competitive salary

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with match

Mileage reimbursement

Professional training

Growth opportunities

Job summary

Inland Respite is seeking a Quality Assurance Specialist (Bilingual – Spanish Required) in Corona, CA. You will connect with families receiving respite services to confirm care quality and compliance with Inland Respite standards, conduct home visits, and coordinate with internal teams to resolve concerns.

The role requires an Associate's degree, strong communication, and experience with data analysis, HIPAA compliance, and EHR systems.

Qualifications

Associate's degree in human services, Social Work, Psychology, or related field (or equivalent experience).
Experience working with families of individuals with developmental disabilities preferred.
Familiarity with Inland Regional Center processes preferred.
Strong communication, interpersonal, and de-escalation skills.
Comfortable conducting home and virtual visits.
High accuracy, attention to detail, and accountability.
Proficient in Microsoft Office, cloud-based systems, and EHR platforms.
Excellent written and verbal communication skills.
Strong organizational and time management abilities.
Experience with data analysis and reporting.
Bilingual in English and Spanish (required).
Valid driver's license, auto insurance, and reliable transportation.

Responsibilities

Conduct scheduled and surprise in-home visits to assess care quality and address service concerns
Complete documentation and update databases (e.g., WellSky) following visits
Perform biannual phone check-ins and 30-day post-staffing follow-ups with families
Monitor client utilization and over-hours; report trends and concerns
Proactively engage families to prevent service termination and support retention
Coach families on requesting additional hours or services, assisting with submissions
Track unused service hours and advise on maximizing approved usage
Maintain professional, compassionate communication while ensuring HIPAA compliance
Identify and escalation high-risk or urgent care issues promptly
Collaborate with Care Coordination and HR for timely follow-up and resolution
Document all client interactions for internal reporting and trend analysis
Additional duties as assigned to support organizational goals

Skills

Bilingual: English & Spanish

Strong communication

Interpersonal skills

Time management

Attention to detail

De-escalation skills

Data analysis

Education

Associate's degree in human services or related field

Tools

Microsoft Office

Cloud-based systems

EHR platforms

Job description

Now Hiring: Quality Assurance Specialist (Bilingual – Spanish Required)

Location:Corona, California
Schedule: Full-Time Hybrid| Monday–Friday, 8 AM – 5 PM
Travel: Regular local travel for home visits
Department: Quality Assurance

Our Mission

At Inland Respite, we are dedicated to delivering compassionate, high-quality respite care to families of individuals with developmental disabilities. We support families by ensuring care services meet the highest quality and compliance standards.

Position Summary

As a Quality Assurance Specialist, you will connect with families receiving respite services to confirm care quality and compliance with Inland Respite standards. You will conduct home visits, monitor service utilization, advocate for family needs, and coordinate with internal teams to resolve concerns, ensuring an excellent client experience.

Key Responsibilities

Conduct scheduled and surprise in-home visits to assess care quality and address service concerns
Complete documentation and update databases (e.g., WellSky) following visits
Perform biannual phone check-ins and 30-day post-staffing follow-ups with families
Monitor client utilization and over-hours; report trends and concerns
Proactively engage families to prevent service termination and support retention
Coach families on requesting additional hours or services, assisting with submissions
Track unused service hours and advise on maximizing approved usage
Maintain professional, compassionate communication while ensuring HIPAA compliance
Identify and escalation high-risk or urgent care issues promptly
Collaborate with Care Coordination and HR for timely follow-up and resolution
Document all client interactions for internal reporting and trend analysis
Additional duties as assigned to support organizational goals

Required Qualifications

Associate's degree in human services, Social Work, Psychology, or related field (or equivalent experience)
Experience working with families of individuals with developmental disabilities preferred
Familiarity with Inland Regional Center processes preferred
Strong communication, interpersonal, and de-escalation skills
Comfortable conducting home and virtual visits
High accuracy, attention to detail, and accountability
Proficient in Microsoft Office, cloud-based systems, and EHR platforms
Excellent written and verbal communication skills
Strong organizational and time management abilities
Experience with data analysis and reporting
Bilingual in English and Spanish (required)
Valid driver's license, auto insurance, and reliable transportation