Quality Assurance Specialist

Healthcare Support Staffing; Town of Florida (NY); On-site; USD 14,774 - 21,042; Full time

Benefits offered by this job

Competitive salary

Fun and positive work environment

Medical benefits

Dental benefits

Vision benefits

Job summary

A national healthcare recruiting firm is seeking a Quality Assurance Specialist to monitor inbound calls for compliance and quality assurance. This role requires 2+ years of experience in a call center environment or equivalent skills in customer service and sales. Offering a competitive salary of $13.00/hr and benefits including medical, dental, and vision. The position is full-time with availability required 7 days a week after October 1st. Contact Omar Cervantes for more details.

Qualifications

• 2+ years of Quality Assurance or related experience in a call center environment.
• Sales and/or Customer Service experience may be considered in lieu of degree.
• Must have strong interpersonal skills.

Responsibilities

• Listening to inbound calls to ensure quality standards.
• Monitoring representatives for compliance and quality.

Skills

Quality Assurance

Excellent interpersonal skills

Sales experience

Customer Service experience

Job description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description

• Quality Assurance Spec
• Listening to inbound calls to make sure reps are saying the right things "quality" etc.

Qualifications

Requirements:

• 2+ year’s Quality Assurance or related experience in call center environment
• 2+ years of Sales and/or Customer Service experience and/or Quality assurance auditing experience in a managed care or other healthcare environment may be considered in lieu of degree
• Must have excellent interpersonal skills

Hours for this Position:

• Shift: Training: 8am-6pm M-F, Attendance is Mandatory (approx. 6 weeks long)
• Monday- Sunday: 8a-8p (shifts will vary- all candidates must be available 7 days a week after October 1st)
• They will work a 5 day work week, 8 hours per day throughout every week

Advantages of this Opportunity

• Competitive salary $13.00
• Fun and positive work environment
• Benefits offered Medical, Dental, Vision

Additional Information

Please reach out to Omar Cervantes at 407-478-0332 ext 129 if interested in the position