Quality Assurance Specialist

Department-of-Juvenile-Justice; Richmond (VA); Sur place; USD 72 000 - 86 000; Plein temps

Résumé du poste

Department of Juvenile Justice seeks a Quality Assurance Specialist to lead quality improvement across its statewide services. The role focuses on planning, implementing, and sustaining CQI, fidelity of programs, and performance monitoring through data analysis and coaching.

Primary areas include Regional Service Coordination, the GREAT Program, FOCUS, YASI risk assessment, VJCCCA services, and SPEP™ implementation. This on-site position is based at VPSTC in Hanover, VA.

Qualifications

• Considerable knowledge of evidence-based programs and services in the juvenile justice field.
• Knowledge of training, coaching, technical assistance, program evaluation, and monitoring.
• Working knowledge of risk assessment instruments and developing case plans.
• Ability to analyze information, anticipate problems, and implement recommendations.
• Clear written and oral communication; ability to manage multiple tasks independently and in teams.
• Proficiency with Microsoft Office and related software.

Responsabilités

• Plan, implement, and sustain CQI and fidelity of statewide programs.
• Monitor service delivery, assess outcomes, and recommend improvements.
• Provide coaching and technical assistance across regions and initiatives.

Connaissances

Evidence-based programs knowledge

Training, coaching & TA

Program evaluation & monitoring

Risk assessment familiarity

Written & oral communication

Microsoft Office proficiency

Description du poste

Title: Quality Assurance Specialist

State Role Title:Prog Admin Specialist II

Hiring Range: $72,491 - $86,044

Pay Band: 5

Agency: Department of Juvenile Justice

Location:DJJ Training Academy

Agency Website:www.djj.virginia.gov

Recruitment Type: General Public - G

*This position worksite is located at Virginia Public Safety Training Center (VPSTC) in Hanover, Virginia 23063*

Job Duties

DJJ is currently hiring a Quality Assurance Specialist. This role will effectively plan, implement, and sustain the development, continuous quality improvement (CQI), and fidelity of programs and practices across a statewide continuum of services. This position will monitor service delivery, assess program outcomes, identify recommendations for service enhancements, and provide coaching and technical assistance. Primary areas of responsibility include Regional Service Coordination (RSC) services, DJJ's gang intervention program (GREAT Program), DJJ's community supervision model (FOCUS), DJJ's risk assessment (YASI), and the Virginia Juvenile Community Crime Control Act (VJCCCA) services. The position will also effectively plan and coordinate SPEP™ implementation and development to strengthen and improve outcomes through partnership, education, and transparency.

Minimum Qualifications

• Considerable knowledge of evidence-based programs and services in the juvenile justice field.
• Considerable knowledge of methods of training, coaching, and technical assistance, program evaluation, and program monitoring processes.
• Working knowledge of risk assessment instruments and developing assessment-driven case plans.
• Demonstrate the skill and ability to analyze and solve problems, including gathering information, anticipation of problems, review of the accuracy/validity of information, interpreting data, drawing conclusions, weighing of impact of decision-making, and facilitation of implementation of recommendations/solutions.
• Demonstrate the ability to clearly present information in written and oral formats; simultaneously and effectively manage multiple tasks and projects; and work independently and within a team.
• Proficiency in Microsoft and other computer software including spreadsheets, word processing, databases, and presentation packages.
• Ability to establish and maintain effective working relationships with staff from various levels of agency operations.

Additional Considerations

Considerable professional experience in program development and implementation, program evaluation, and providing technical assistance, including project leadership functions.

Contact Information

Name: Ms. Elon Greene

Phone: email inquiries only

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.