Quality Assurance Executive - Shadow Ridge

mymvw; Palm Desert (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth & Development Opportunities

Job summary

Marriott Vacations Worldwide is hiring a Quality Assurance Executive to help ensure accurate processing of sales documents and to uphold high standards of guest service. The role focuses on quality, productivity, and effective feedback, with collaboration between Sales Executives and Managers to resolve discrepancies.

Responsibilities include reviewing contracts, loan documents, and pricing details for Owners, and leveraging available resources to deliver superior experiences.

Qualifications

• No formal software or hardware qualifications stated in the job ad.
• Flexibility to work a schedule including weekends and holidays.

Responsibilities

• Ensure accurate processing of documents pertaining to sales.
• Monitor quality, accuracy, productivity and associate motivation with emphasis on consistency and feedback.
• Review paperwork discrepancies with Sales Executive or Sales Manager.
• Review contract details with customers and thoroughly review loan applications and financial documents.
• Assist guests and Owners using available resources to provide effective service.
• Fulfill requests from Owners regarding pricing, maps, descriptions, and portfolio information.

Job description

Are you looking for a place where meaningful moments are made together?

We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Quality Assurance Executive, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities

*Benefit eligibility will vary by position

As a Quality Assurance Executive, a typical day will include:

• Assure complete and accurate processing of documents pertaining to sales.
• Focus on quality, accuracy, productivity and associate motivation with emphasis on monitoring consistency, effective feedback, and accurate tracking.
• Review any paperwork discrepancies or deficiencies with the Sales Executive and/or Sales Manager.
• Review details of contracts with customers.
• Thoroughly review loan applications and financial documents with the customer and ensures proper completion.
• Leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner.
• Fulfill requests from Owners regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Develop and maintain positive working relationships with others. Support team to reach common goals and listen and respond appropriately to the concerns of employees.
• Always follow company policies and safety procedures.

To Become a Quality Assurance Executive:

• Available to work a flexible schedule to include weekends and holidays.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.