Quality Assurance Specialist [+]

PrestigeCruises.com

Nevada (IA)

On-site

USD 31,000 - 39,000

Full time

14 days+

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Benefits offered by this job

Travel perks

401k program

Health insurance

Dental insurance

Vision insurance

Paid time off

Flexible schedule

Job summary

Prestige Cruises in Las Vegas, NV is seeking a Quality Assurance Specialist to verify that promotional cruise perks are correctly applied to bookings, and to assist in back-office invoicing using our CRM system. You will work with Excel/Google Sheets to verify sales amenities, communicate QA findings to the sales and supervisory teams, and stay updated on travel requirements and cruise line procedures.

This is a full-time, on-site role offering travel perks, health and 401(k) benefits, and a

Qualifications

Experience in customer service is required or preferred.
Excellent verbal and written communication skills are essential.
Internet and computer savvy with strong organizational skills.
Average typing speed minimum 35 WPM and ability to multi-task.
Ability to work independently in a fast-paced environment.

Responsibilities

Verify that cruise booking perks are correctly applied.
Communicate QA issues to sales and supervisory teams.
Process cruise invoicing in the CRM system for accounting.
Ensure adherence to company procedures to protect guests and PrestigeCruises.com.
Stay informed on destination requirements and cruise line changes.
Attend training sessions and stay updated on industry travel changes.
Provide professional image in interactions with cruise lines and clients.

Skills

Customer service

Verbal and written communication

Internet & computer savvy

Highly organized

Typing speed (35 WPM)

Multi-tasking

Independent worker

Education

High school diploma or equivalent

Tools

CRM software

Job description

Job Description

Quality Assurance Specialist

Prestige Travel & Cruises Inc.The largest Travel Agency in Southern Nevada continues to grow after 41 years in business, and we would like to invite you to join our family! The Customer Care of our Cruise Division (PrestigeCruises.com) offers pre-packaged cruise vacations to destinations around the world.

We are looking for a strong-minded individual who is looking to be involved at the end of our sales process. We are a fast-growing cruise company that assists our clients who love cruising and seeing the world. We rely on outstanding team members who are passionate about what they do and committed to providing excellent service. We'll provide you with all the training, tools and support you need to succeed and grow within our organization.

This person will assist with verifying that all perks associated with their promotional cruise are on the booking. Clearly communicating with sales team and supervisory team any discrepancies on bookings. Associate will also assist in the back office invoicing system so that all sales are tracked accordingly.

What Prestige Cruises Has To Offer You:

Fantastic travel perks, incentives and bonuses available.
Full benefits including insurance and 401K.
Fun atmosphere with relaxed dress code.
Career advancement and growth opportunities.
Earning potential earn $31,200-$35,000 Servicing Our Clients

What You'll be doing: A DAY IN THE LIFE of a Quality Assurance Specialist

Working in excel, google sheets to verify new sales amenities are correct
Communicate with sales and supervisory team to address any quality assurance issues
Invoice payments on cruises via our CRM system to accounting
Follow company procedures are being followed in a methodical and chronological way to ensure protection of guests and PrestigeCruises.com
Research, explore and study different travel destination options
Stay up to date on destination requirements including customs, weather conditions, government regulations and staying up to date on covid procedures for respective cruise lines and destinations.
Attend training in person sessions and online training with preferred cruise lines to stay up to date on industry/travel changes and enhancements.
Communicate with specific organizational support departments as necessary and elevate major issues to the appropriate supervisor to ensure quick resolution for our clients.
Provide a professional image of Prestige Cruises both in face to face interactions with the cruise lines as well as phone etiquette with clients.
Adhere to all applicable department attendance, phone adherence and conformance expectations as outlined in new hire training and through Supervisor guidance.

TRAINING & TRAVEL

Cruise Line training programs
Individual one-on-one mentoring
Opportunities for cruise inspections and free cruise travel
Discounted hotel programs with certified training

Company Culture

Dynamic and fast-growing company
Balance between independent and team-oriented work
A welcoming, enjoyable, and interactive environment - seasonal events, lunches, give aways etc.
Flexible start and end time hours
Work closely and communicate with multiple departments including our promotions team, sales team, & air department

SCHEDULE

Must be flexible and able to work days, evenings, and weekends. Current Cruise Center operating hours are Mondays - Fridays 7:00AM - 8:00PM and Saturdays & Sundays 7am-530pm. Operating hours will be expanding to 6am-8pm Monday-Friday and weekends from 7am-530pm.

Schedule provided 30 days in advance.

Shift swapping is allowed after completion of training.

Open 365 Days a Year.

We are a family owned company and will work with all employees to assist with scheduling requests as much as possible.

6 Paid Holidays.

Paid Time Off (Accrual starts first day of employment and can be used after 90 days of employment).

Minimum Requirements

No previous travel business experience is necessary. Full training and support are provided from our great team of Cruise Experts. However personal cruise experience is preferred
Experience in customer service
Excellent verbal and written communication skills
Internet and computer savvy
Highly organized with strong attention to detail
Average typing speed minimum of 35 WPM
Ability to multi task
Ability to work independently
Physical requirements: Ability to sit for up to 8 hours a day using a computer and telephone simultaneously. Ability to see and read multiple monitors and to answer incoming calls in accordance to achieve call metrics.
Ability to work cohesively with others in a fun, fast paced environment

Preferred Qualifications