Cruise Vacation Consultant

HB Travels; Hillsboro (OR); Remote; USD 35,000 - 60,000; Full time

Benefits offered by this job

Travel perks

Training & mentorship

Remote work

Team culture

Job summary

HB Travels is seeking a Cruise Vacation Consultant to help clients design unforgettable cruise getaways. You will guide travelers through itineraries, ship options, and excursions, and manage bookings from start to finish.

The role offers flexible remote work and a supportive team with ongoing training and industry perks. Ideal for service-minded individuals who thrive on organization and client-focused solutions.

Qualifications

• 18+ years old.
• Experience in travel sales, hospitality, or customer service.
• Excellent communication and interpersonal skills.
• Ability to manage multiple clients and deadlines.
• Tech-savvy with booking platforms and CRM tools.
• Attention to detail with problem-solving mindset.

Responsibilities

• Guide clients through cruise options, destinations, and packages to create tailored vacation experiences.
• Assist with bookings, modifications, and cancellations while adhering to vendor and company policies.
• Provide detailed information on cruise lines, ships, ports of call, excursions, and travel requirements.
• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Ensure a seamless client experience from initial inquiry to post-cruise follow-up.
• Maintain accurate records of interactions, quotes, and confirmed bookings.
• Stay up to date with cruise industry trends, promotions, and partner offers.
• Collaborate with internal team members to enhance overall client satisfaction.

Skills

Travel sales

Customer service

Communication

Multi-client management

CRM tools

Problem solving

Tools

Booking platforms

CRM tools

Job description

About the job Cruise Vacation Consultant

Are you passionate about cruising and helping others plan unforgettable getaways? We are seeking a driven and service-oriented Cruise Vacation Consultant to join our growing travel team. In this role, you'll assist clients in designing their perfect cruise vacations from choosing the right itinerary to securing onboard experiences. If you love talking travel and providing top-tier service, this opportunity is for you!

Key Responsibilities

• Guide clients through cruise options, destinations, and packages to create tailored vacation experiences.
• Assist with bookings, modifications, and cancellations while adhering to vendor and company policies.
• Provide detailed information on cruise lines, ships, ports of call, excursions, and travel requirements.
• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Ensure a seamless client experience from initial inquiry to post-cruise follow-up.
• Maintain accurate records of interactions, quotes, and confirmed bookings.
• Stay up to date with cruise industry trends, promotions, and partner offers.
• Collaborate with internal team members to enhance overall client satisfaction.

Qualifications

• Must be at least 18 years of age
• Previous experience in travel sales, hospitality, or customer service (cruise experience is a plus).
• Excellent communication and interpersonal skills.
• Self-motivated with the ability to manage multiple clients and deadlines.
• Tech-savvy and comfortable using booking platforms and CRM tools.
• Strong attention to detail and a problem-solving mindset.

What We Offer

• Access to industry-leading cruise vendors and exclusive travel perks.
• Ongoing training and mentorship in the travel and cruise industry.
• Flexible, remote work environment with unlimited earning potential.
• Supportive team culture focused on collaboration and growth.