Quality Assurance (QA) Coordinator

TurnAround, Inc.; Towson (MD); Hybrid; USD 57,000 - 62,000; Full time

Job summary

TurnAround, Inc. is seeking a Quality Assurance (QA) Coordinator to ensure the delivery of high-quality services across all programs. This role involves monitoring compliance with federal and state regulations, focusing on services for survivors of intimate partner violence, sexual violence, and human trafficking.

The ideal candidate will analyze data and trends to improve service delivery, ensuring the safety and dignity of survivors are prioritized. This position offers a full-time hybrid schedule in Towson, Maryland.

Qualifications

• Strong understanding of trauma-informed care principles.
• Experience with oversight of victim services compliance.
• Ability to analyze data and identify trends.

Responsibilities

• Ensure compliance with regulations and standards.
• Lead continuous quality improvement initiatives.
• Monitor documentation and incident reporting.

Skills

Data analysis

Quality improvement

Regulatory compliance

Documentation monitoring

Education

Degree in relevant field

Job description

Quality Assurance (QA) Coordinator - Turn Around, Inc. * About Us* Get Help* Educate* Events* Get Involved* Contact Us* Quick ExitCrisis line: 443-279-0379 Text line: 410-498-5956Position titleQuality Assurance (QA) CoordinatorDescriptionThe Quality Assurance (QA) Coordinator is responsible for ensuring the delivery of high-quality, trauma-informed, and survivor-centered services across all programs. This role supports compliance with federal, state, and local regulations, as well as funder and accreditation requirements specific to victim services.The QA Coordinator plays a critical role in monitoring documentation, incident reporting, and client grievance processes to ensure survivor safety, confidentiality, and dignity are upheld. This position also leads continuous quality improvement efforts by analyzing data, identifying trends, and collaborating with program leadership to strengthen services for survivors of intimate partner violence, sexual violence, and human trafficking.Learn MoreHiring organizationEmployment TypeFull-time, HybridJob LocationTowson, MarylandWorking Hours9am - 5pm (40 hours)Base Salary$57,000-$62,000 (based on education and experience) *Per year*Date postedJune 29, 2026