Quality Assurance Project Manager (Hybrid)

US Bank; Jacksonville (FL); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Pregnancy disability coverage

Job summary

U.S. Bank seeks a Quality Assurance professional to perform QA reviews of implementation activities, project deliverables, and processes to ensure compliance with established standards.

You will audit documentation, identify gaps, and collaborate with cross-functional teams to resolve findings and implement improvements. Responsibilities include monitoring SLAs, developing desk procedures and training materials, and supporting onboarding.

Qualifications

• Bachelor's degree or equivalent work experience.
• Three to five years of experience in project management activities.
• Experience supporting audits, quality assurance, or process improvement.
• Strong attention to detail and ability to meet deadlines.
• Excellent written and verbal communication skills.

Responsibilities

• Conduct QA reviews of implementation activities, project deliverables, and processes to ensure standards.
• Audit project documentation, work packets, testing evidence, and checklists for accuracy.
• Identify process gaps, risks, and corrective actions to improve performance and compliance.
• Partner with Implementation teams and stakeholders to resolve findings and drive improvements.
• Monitor adherence to SLAs and quality expectations.
• Develop, maintain, and improve desk procedures, job aids, and training materials.
• Support onboarding and training of new team members on procedures and best practices.
• Track and report quality metrics, audit results, trends, and recurring issues.
• Assist with internal and external audit requests with documentation and responses.

Skills

Attention to detail

Analytical skills

Communication skills

Project management

Cross-functional collaboration

Microsoft Office (Excel, Word, PowerPo

Education

Bachelor's degree preferred

Tools

Salesforce

SharePoint

Excel

Job description

U.S. Bank seeks a Quality Assurance professional to perform QA reviews of implementation activities, project deliverables, and processes to ensure compliance with established standards.

You will audit documentation, identify gaps, and collaborate with cross-functional teams to resolve findings and implement improvements. Responsibilities include monitoring SLAs, developing desk procedures and training materials, and supporting onboarding.