QA Process & Governance Specialist

Capital Bank, N.A.; Rockville (MD); Hybrid; USD 46,000 - 58,000; Full time

Benefits offered by this job

Medical benefits

401k contributions

Paid time off

Tuition reimbursement

Job summary

Capital Bank, N.A., headquartered in Maryland, is seeking a QA Process & Infrastructure Analyst to improve documentation, monitoring, and governance across Commercial Banking QA. The role bridges business operations, QA leadership, Compliance, and process owners to standardize practices and drive measurable operating routines.

Independent contributors will define KPI priorities, governance standards, and data quality improvements, partnering with stakeholders to translate findings into

Qualifications

• Bachelor’s degree in Business, Operations, Risk Management, Compliance, Finance, Data Analytics, or a related field is preferred.
• 3+ years in quality assurance, process improvement, or related financial services functions.
• Experience creating SOPs, workflow documents, process maps, and checklists.
• Ability to document current/future-state opportunities and practical improvements.

Responsibilities

• Assess current-state processes against future needs to identify gaps in procedure, ownership, controls, data capture, and execution.
• Develop process governance practices clarifying roles, decision points, escalation paths, and accountability across QA processes.
• Define KPI development priorities and monitoring needs tied to process adherence and remediation progress.
• Translate QA findings and requirements into practical standards reducing ambiguity and promoting discipline.
• Build and maintain the QA documentation library including SOPs, workflow docs, maps, and templates.

Skills

QA methods

Process governance

Data quality

KPI monitoring

Education

Bachelor's degree in Business/Operations/Finance/Data Analytics

Tools

Excel

Job description

Capital Bank, N.A., headquartered in Maryland, is seeking a QA Process & Infrastructure Analyst to improve documentation, monitoring, and governance across Commercial Banking QA. The role bridges business operations, QA leadership, Compliance, and process owners to standardize practices and drive measurable operating routines.

Independent contributors will define KPI priorities, governance standards, and data quality improvements, partnering with stakeholders to translate findings into