QA Process & Infrastructure Analyst — Governance Lead (Hybrid)

Capital Bank; Rockville (MD); Hybrid; USD 46,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Company Paid Life Insurance

Disability Insurance

401k

Paid Time Off

Job summary

Capital Bank in Rockville, MD seeks a QA Process & Infrastructure Analyst to improve how work is documented, monitored, measured, and governed across Commercial Banking. The role bridges operations, QA leadership, Compliance and process owners to translate findings into repeatable standards and usable resources.

You will help define KPIs, monitor adherence, and build a robust QA documentation library, driving consistent execution and stronger operational discipline.

Qualifications

• Bachelor’s degree in Business, Operations, Risk Management, Compliance, Finance, Data Analytics, or a related field is preferred.
• 3+ years of experience in quality assurance, process improvement, operational excellence, operations, risk, controls, process governance, or related financial services functions.
• Demonstrated ability to create SOPs, workflow documents, process maps, job aids, checklists, procedural guidance, and supporting documentation resources.
• Experience assessing processes, identifying gaps, documenting current-state and future-state opportunities, and recommending practical improvements to strengthen operational discipline.
• Understanding of operational risk, control environments, remediation practices, process governance, data quality, and sustainable operating model development.

Responsibilities

• Assess current-state processes against future-state operating needs to identify gaps in procedure, handoffs, ownership, controls, data capture, and execution consistency.
• Develop process governance practices that clarify roles, decision points, escalation paths, review routines, and accountability across QA-supported Commercial Bank processes.
• Help define KPI development priorities and monitoring needs tied to process adherence, repeat findings, remediation progress, control execution, data quality, and operational performance.
• Evaluate data standards, source information, quality issues, and reporting dependencies that affect QA insight, documentation accuracy, control visibility, and management decision-making.
• Build and maintain the QA documentation library, including SOPs, workflow documents, process maps, job aids, checklists, templates, version control practices, and supporting resources.
• Translate QA findings, control expectations, operational requirements, and improvement opportunities into practical standards that reduce ambiguity, strengthen process discipline, and promote operational excellence.

Skills

Strong communication

Stakeholder engagement

Organizational skills

Education

Bachelor’s degree in Business or related field

Tools

Excel

Reporting tools

Data cleanup

Job description

Capital Bank in Rockville, MD seeks a QA Process & Infrastructure Analyst to improve how work is documented, monitored, measured, and governed across Commercial Banking. The role bridges operations, QA leadership, Compliance and process owners to translate findings into repeatable standards and usable resources.

You will help define KPIs, monitor adherence, and build a robust QA documentation library, driving consistent execution and stronger operational discipline.