Project Manager

US Bank; Jacksonville (FL); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Pregnancy disability coverage

Job summary

U.S. Bank seeks a Quality Assurance professional to perform QA reviews of implementation activities, project deliverables, and processes to ensure compliance with established standards.

You will audit documentation, identify gaps, and collaborate with cross-functional teams to resolve findings and implement improvements. Responsibilities include monitoring SLAs, developing desk procedures and training materials, and supporting onboarding.

Qualifications

• Bachelor's degree or equivalent work experience.
• Three to five years of experience in project management activities.
• Experience supporting audits, quality assurance, or process improvement.
• Strong attention to detail and ability to meet deadlines.
• Excellent written and verbal communication skills.

Responsibilities

• Conduct QA reviews of implementation activities, project deliverables, and processes to ensure standards.
• Audit project documentation, work packets, testing evidence, and checklists for accuracy.
• Identify process gaps, risks, and corrective actions to improve performance and compliance.
• Partner with Implementation teams and stakeholders to resolve findings and drive improvements.
• Monitor adherence to SLAs and quality expectations.
• Develop, maintain, and improve desk procedures, job aids, and training materials.
• Support onboarding and training of new team members on procedures and best practices.
• Track and report quality metrics, audit results, trends, and recurring issues.
• Assist with internal and external audit requests with documentation and responses.

Skills

Attention to detail

Analytical skills

Communication skills

Project management

Cross-functional collaboration

Microsoft Office (Excel, Word, PowerPo

Education

Bachelor's degree preferred

Tools

Salesforce

SharePoint

Excel

Job description

About US Bank

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

• Conduct quality assurance reviews of implementation activities, project deliverables, and operational processes to ensure compliance with established standards and procedures.
• Perform audits of project documentation, work packets, testing evidence, implementation checklists, and supporting artifacts to verify accuracy and completeness.
• Identify process gaps, quality concerns, and operational risks, and recommend corrective actions to improve performance and compliance.
• Partner with Implementation team members, leadership, and cross-functional stakeholders to resolve audit findings and implement process improvements.
• Monitor adherence to departmental procedures, service level agreements (SLAs), and quality expectations.
• Assist in the development, maintenance, and continuous improvement of desk procedures, job aids, training materials, and process documentation.
• Support the onboarding and training of new team members by providing guidance on procedures, quality standards, and operational best practices.
• Track and report quality metrics, audit results, trends, and recurring issues to leadership.
• Participate in quality reviews and root cause analysis activities to identify opportunities for increased efficiency and risk mitigation.
• Ensure evidence of required validation steps, testing results, and quality reviews are properly documented and retained according to departmental standards.
• Promote a culture of continuous improvement by identifying opportunities to streamline processes, eliminate rework, and improve the overall client and employee experience.
• Assist with internal and external audit requests by gathering documentation, researching inquiries, and providing supporting information as needed.

Knowledge & Skills

• Strong attention to detail with the ability to identify discrepancies, process deficiencies, and potential risks.
• Demonstrated ability to interpret and apply policies, procedures, and compliance requirements.
• Strong analytical, problem-solving, and organizational skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong collaboration skills with the ability to work effectively across multiple teams and levels of the organization.
• Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and SharePoint.
• Ability to document, evaluate, and improve operational workflows and business processes.
• Experience with Salesforce or other workflow management systems preferred.

Education & Experience

• Bachelor's degree preferred
• Experience supporting project management, implementation, operational, quality assurance, or audit-related functions preferred.
• Experience developing and maintaining process documentation, desk procedures, or training materials preferred.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Three to five years of experience in project management activities

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside of the location for the other days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .

Benefits

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability a