Quality Assurance Analyst - Quality & Compliance Champion

Equus; Hackensack (NJ); On-site; USD 55,000 - 65,000; Full time

Job summary

Equus Workforce Solutions in New Jersey is seeking a Quality Assurance Analyst-Svc to perform case file reviews, monitor program compliance, and contribute to quality improvement initiatives.

You will lead audits, help create SOPs, and support staff with policy clarifications while maintaining timely corrective actions and documenting results. Salary ranges from $55,000 to $65,000 per year, with confidential handling of all information.

Qualifications

• Bachelor's degree in a related field, or equivalent combination of experience and training.
• Minimum three years' experience in Quality and Project Management as well as conducting quality assurance audits and developing quality improvement action plans
• Knowledge of the principles, practices, methods, and techniques of Quality Management
• Strong communication and analytical skills
• Ability to design and deliver presentations/programs
• Familiarity with Microsoft Word, Excel, PowerPoint, and Access

Responsibilities

• Conducts case file review of all programs (Choices NCP, Choices TANF, SNAP, TAA, WIOA Adult/ DW/Young Adult)
• Manages surveillance of workforce activities and uses sampling, audit, and observation techniques to evaluate compliance
• Assists with creating and updating standard operating procedures
• Performs monthly center Personal Identifiable Information checks to monitor compliance with policies
• Provides policy clarification and technical support to center staff
• Helps with financial audits including support services and worksite contracts
• Writes, reviews, and updates quality improvement plan items
• Organizes and participates in Administrative Quality Committee at least five times per year
• Presents feedback to management and recommends corrective action in weekly reports
• Follows up on corrective action plans and maintains a client complaint log

Skills

Quality Assurance

Auditing

Analytical skills

Presentation design

Education

Bachelor's degree in related field

Tools

MS Word

MS Excel

MS PowerPoint

MS Access

Job description

Equus Workforce Solutions in New Jersey is seeking a Quality Assurance Analyst-Svc to perform case file reviews, monitor program compliance, and contribute to quality improvement initiatives.

You will lead audits, help create SOPs, and support staff with policy clarifications while maintaining timely corrective actions and documenting results. Salary ranges from $55,000 to $65,000 per year, with confidential handling of all information.