Quality Assurance Manager – TS/SCI, Onsite Enterprise IT

General Dynamics Information Technology; Washington (District of Columbia); On-site; USD 120,000 - 170,000; Full time

Job summary

General Dynamics Information Technology seeks a Quality Assurance Manager to own QA across enterprise engineering, operations, and refresh services. You will lead quality initiatives, develop metrics, and ensure adherence to ITIL/ITSM principles to support governance, risk management, and continuous improvement.

The role requires a TS/SCI clearance with Polygraph, a strong background in large-scale IT environments, and excellent collaboration across diverse teams.

Qualifications

• Bachelor’s degree in IT or equivalent experience (10+ years) is required or acceptable in lieu of a degree.
• Active TS/SCI clearance with Polygraph.
• Experience performing quality assurance or quality management in large IT/engineering environments.
• Ability to analyze performance metrics and identify improvements.
• Strong understanding of ITIL/ITSM and service management frameworks.
• Experience supporting governance, risk, and continuous improvement initiatives.
• Excellent communication and coordination across diverse technical teams.
• US citizenship is required.
• LOCATION: Onsite.

Responsibilities

• Lead quality assurance activities across engineering, operations, and tech refresh services, ensuring alignment with program objectives, service levels, and performance standards.
• Develop, monitor, and report on performance metrics, KPIs, and quality measures to identify gaps and drive improvements.
• Support enterprise planning, governance, and oversight activities, including audits and program reviews.
• Coordinate with leadership, project managers, and service owners to implement process improvements and ensure quality throughout the service lifecycle.
• Provide QA for scheduling, coordination, lifecycle planning, and management activities aligning with program requirements.
• Contribute to risk management, readiness assessments, and strategic reviews to support informed decisions.

Skills

ITIL/ITSM knowledge

Strong communication

Documentation skills

Education

Bachelor’s degree in IT-related field

Job description

General Dynamics Information Technology seeks a Quality Assurance Manager to own QA across enterprise engineering, operations, and refresh services. You will lead quality initiatives, develop metrics, and ensure adherence to ITIL/ITSM principles to support governance, risk management, and continuous improvement.

The role requires a TS/SCI clearance with Polygraph, a strong background in large-scale IT environments, and excellent collaboration across diverse teams.