Quality Assurance Manager - TS/SCI with Polygraph

General Dynamics Information Technology; Washington (District of Columbia); On-site; USD 120,000 - 170,000; Full time

Job summary

General Dynamics Information Technology seeks a Quality Assurance Manager to own QA across enterprise engineering, operations, and refresh services. You will lead quality initiatives, develop metrics, and ensure adherence to ITIL/ITSM principles to support governance, risk management, and continuous improvement.

The role requires a TS/SCI clearance with Polygraph, a strong background in large-scale IT environments, and excellent collaboration across diverse teams.

Qualifications

• Bachelor’s degree in IT or equivalent experience (10+ years) is required or acceptable in lieu of a degree.
• Active TS/SCI clearance with Polygraph.
• Experience performing quality assurance or quality management in large IT/engineering environments.
• Ability to analyze performance metrics and identify improvements.
• Strong understanding of ITIL/ITSM and service management frameworks.
• Experience supporting governance, risk, and continuous improvement initiatives.
• Excellent communication and coordination across diverse technical teams.
• US citizenship is required.
• LOCATION: Onsite.

Responsibilities

• Lead quality assurance activities across engineering, operations, and tech refresh services, ensuring alignment with program objectives, service levels, and performance standards.
• Develop, monitor, and report on performance metrics, KPIs, and quality measures to identify gaps and drive improvements.
• Support enterprise planning, governance, and oversight activities, including audits and program reviews.
• Coordinate with leadership, project managers, and service owners to implement process improvements and ensure quality throughout the service lifecycle.
• Provide QA for scheduling, coordination, lifecycle planning, and management activities aligning with program requirements.
• Contribute to risk management, readiness assessments, and strategic reviews to support informed decisions.

Skills

ITIL/ITSM knowledge

Strong communication

Documentation skills

Education

Bachelor’s degree in IT-related field

Job description

QUALITY ASSURANCE MANAGER

YOUR IMPACT

Own your opportunity to support national defense. Your work will help keep critical operations secure and connected across the global enterprise directly, contributing to a mission that protects our nation every day.

CIO Infrastructure Services (CIS) is growing, and we invite both our experienced incumbents and new team members to be part of what’s next. Incumbents bring invaluable mission insight, while new talent adds fresh ideas and energy. Together, we’ll strengthen continuity and drive the next generation of innovation.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Quality Assurance Manager supporting CIS, you will play a critical role in ensuring consistency, reliability, and excellence of enterprise engineering, operations, and tech refresh services. You will lead efforts to evaluate performance, improve processes, strengthen governance, and ensure services meet established quality standards, performance measures, and strategic objectives. Your work directly elevates service delivery, drives operational improvements, and supports a culture of accountability, transparency, and continuous improvement across a large, complex enterprise.

KEY RESPONSIBILITIES:

• Lead quality assurance activities across engineering, operations, and tech refresh services, ensuring alignment with program objectives, service levels, and performance standards
• Develop, monitor, and report on performance metrics, KPIs, and quality measures to identify gaps, assess trends, and drive continuous improvement
• Support enterprise planning, governance, and oversight activities, including audits, evaluations, program reviews, and compliance checks
• Coordinate with leadership, project managers, and service owners to implement process improvements, strengthen documentation, and ensure quality throughout the service lifecycle
• Provide quality assurance for scheduling, coordination, lifecycle planning, and management activities, ensuring accuracy, completeness, and alignment with program requirements
• Contribute to risk management, readiness assessments, and strategic reviews to support informed decision making and high-quality service delivery

WHAT YOU’LL NEED TO SUCCEED:

• EDUCATION: Bachelor’s degree in an IT-related field, or 10+ years of relevant IT experience in lieu of a degree

• CLEARANCE: Active TS/SCI clearance with Polygraph

• Experience performing quality assurance or quality management in largescale IT, engineering, or operations environments

• Ability to analyze performance metrics, evaluate trends, and identify improvement opportunities

• Strong understanding of ITIL, ITSM, or similar service management frameworks

• Experience supporting enterprise governance, compliance, risk management, or continuous improvement initiatives

• Excellent communication, coordination, and documentation skills, with the ability to collaborate effectively across diverse technical teams

• US citizenship required

• LOCATION: Onsite

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY

#CIS