Quality Assurance Manager - Hybrid, Precise Casework Lead

ADP, Inc.; Washington (District of Columbia); Hybrid; USD 77,000 - 90,000; Full time

Job summary

NAEYC seeks a Quality Assurance Manager to oversee the day-to-day integrity of the Early Learning Program Accreditation system. You will manage the full lifecycle of sensitive casework and apply rigorous scope-and-severity frameworks, ensuring precise decisions and consistent quality across reviewers.

The role emphasizes process management, not people management, with a hybrid schedule based in the DC Metro region.

Qualifications

• Bachelor's degree in early childhood education, child development, public administration, quality assurance, or a related field.
• Five or more years of progressively responsible experience in accreditation, licensing, quality assurance, regulatory compliance, or program monitoring.
• Demonstrated experience owning a complex case-review or compliance function end to end.
• Strong data literacy and ability to turn case data into concrete process improvements.

Responsibilities

• Oversee day-to-day quality assurance case pipeline from intake to close, including reports, complaints, incidents, appeals, and regulatory concerns.
• Review and resolve cases within established protocols and delegated authority, escalating as needed.
• Apply scope-and-severity frameworks to critical incidents with defensible analyses for leadership review.
• Draft precise, professional correspondence and program communications with zero ambiguity.
• Manage QA committee meetings and appeals processes, including reviewer onboarding and calibration.
• Track and report on QA data to inform sharper policies, tools, and training.

Skills

Process management

Quality assurance

Data analysis

Attention to detail

Decision making

Education

Bachelor's degree in early childhood education or related field

Master's degree preferred

Job description

NAEYC seeks a Quality Assurance Manager to oversee the day-to-day integrity of the Early Learning Program Accreditation system. You will manage the full lifecycle of sensitive casework and apply rigorous scope-and-severity frameworks, ensuring precise decisions and consistent quality across reviewers.

The role emphasizes process management, not people management, with a hybrid schedule based in the DC Metro region.