Quality Assurance Manager, Custodial Operations

Melwood Horticultural Training Center Inc.; Baltimore (MD); On-site; USD 90,000 - 115,000; Full time

Job summary

Melwood Horticultural Training Center Inc. seeks a Quality Manager to oversee custodial operations at assigned sites, develop and audit QA procedures, and train field teams on performance standards.

The role requires collaboration with operations and account management to resolve deficiencies and improve client satisfaction. The position is full-time, exempt, with a competitive salary and comprehensive benefits.

Qualifications

• Bachelor's degree in a related field required.
• Five years’ experience in quality control/quality assurance.
• Three years in a lead or management role preferred.
• Strong technical and observation skills with attention to documentation.

Responsibilities

• Oversee custodial operations quality and develop QA procedures.
• Conduct site inspections, identify deficiencies, and drive corrective actions.
• Train field staff on best practices and performance standards.
• Monitor safety and environmental compliance and report findings to leadership.
• Prepare quality documentation and communicate recommendations to leadership.

Skills

Quality control

Attention to detail

Observation skills

Communication

Education

Bachelor's degree in a related field

Tools

Microsoft Office

Job description

Melwood Horticultural Training Center Inc. seeks a Quality Manager to oversee custodial operations at assigned sites, develop and audit QA procedures, and train field teams on performance standards.

The role requires collaboration with operations and account management to resolve deficiencies and improve client satisfaction. The position is full-time, exempt, with a competitive salary and comprehensive benefits.