Quality Control Manager

Melwood; Baltimore (MD); On-site; USD 85,000 - 105,000; Full time

Job summary

Melwood, based in Baltimore, MD, seeks a Quality Manager to oversee custodial operations, ensuring the highest quality and consistency. Lead development of QC procedures, inspections, and training for field teams while collaborating with operations and account management to address deficiencies and drive improvements.

The role requires a Bachelor's degree and 5+ years in quality control/assurance, with 3+ years in a lead role.

Qualifications

• Five years’ experience in quality control/quality assurance.
• Three years in a lead/management role preferred.
• Strong technical and observation skills; detail-oriented.
• Proficiency with Microsoft Office and documentation/communication.
• Must pass background check and obtain/maintain government security clearance.

Responsibilities

• Conduct regular site inspections in TAMS to evaluate custodial quality; identify deficiencies and initiate corrective actions.
• Develop, maintain, audit quality assurance procedures and inspection checklists; track and report quality metrics and trends.
• Train and coach crew leaders, supervisors, and field staff on best practices and safety/environmental compliance.
• Collaborate with operations and account managers to review client feedback, resolve concerns promptly, and improve customer satisfaction.
• Monitor compliance with safety and environmental standards; oversee services by subcontractors for adherence to specs.
• Participate in onboarding and ongoing training for field staff; conduct performance observations and provide feedback.
• Prepare and maintain required quality documentation and reports; communicate findings to leadership.
• Other duties as assigned.

Skills

Quality control

Quality assurance

Leadership

Documentation

Microsoft Office

Attention to detail

Communication

Security clearance

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

This position is located in Baltimore, MD. The core working hours are 8:00am to 5:00pm, Monday through Friday. This is an exempt position. Quality Manager This is a full time position offering a competitive salary, comprehensive benefits package and with employer paid contribution to health care coverage. This position requires that the employee must successfully complete criminal history information background check and drug screening and be able to obtain and maintain a government security clearance.

INTRODUCTION

Oversee and ensure the highest standards of quality and consistency in all custodial operations at assigned sites. Develop and implement quality control procedures, conduct inspections in TAMS, and train field teams on best practices and performance standards. Collaborate with operations and account management to resolve deficiencies, drive continuous improvement, and monitor compliance with safety, environmental standards. Track and report quality metrics and lead corrective actions to increase efficiency and client satisfaction.

Responsibilities

• Conduct regular site inspections in TAMS to evaluate custodial quality; identify deficiencies and initiate corrective actions.
• Develop, maintain, and audit quality assurance procedures and inspection procedures and inspection checklists; track and report quality metrics and trends.
• Train and coach crew leaders, supervisors, and field staff on best practices, performance standards, and safety/environmental compliance
• Collaborate with operations and account managers to review client feedback, resolve concerns promptly, and improve customer satisfaction.
• Monitor compliance with safety and environmental standards; oversee services provided by subcontractors for adherence to specifications
• Participate in onboarding and ongoing training for field staff; conduct performance observations and provide feedback
• Prepare and maintain required quality documentation and reports; communicate findings and recommendations to leadership.
• Other duties (as assigned):
  
  

QUALIFICATIONS:

• Bachelors degree in a related field
• five years’ experience in the quality control/quality assurance or equivalent combination of education and experience.
• Three years in a lead role or management position is preferred.
• Strong technical and observation skills and attention to detail are necessary.
• Demonstrated proficiency with Microsoft Office software applications and extremely detail-oriented with respect to documentation and communication.
• Must be able to work days, evenings and weekends. Must have a valid driver’s license and the ability to pass a “secret” clearance.